Experienced Full Time Remote Customer Service Representative - Emergency Roadside Service Expert

Introduction to arenaflex

arenaflex is a leading provider of emergency roadside services, dedicated to helping its members during stressful situations. With a strong commitment to driving careers forward, arenaflex is now seeking a highly skilled and experienced Full Time Remote Customer Service Representative to join its team. As a remote customer service representative at arenaflex, you will have the opportunity to make a real difference in people's lives, providing superior customer service and support to members in need of emergency roadside assistance.

Job Overview

In this exciting role, you will be responsible for responding to member requests for emergency road service in a call center environment. You will obtain information regarding the type of service required, provide basic information regarding Emergency Road Service benefits, and perform geographical location spotting to determine potential service providers. As a key member of the arenaflex team, you will communicate with contractors to provide information regarding member location, vehicle, and type of problem, and obtain estimated times of arrival. You will also enter data into the database and document all relevant details, ensuring that members are kept informed and updated throughout the process.

Key Responsibilities

• Respond to member requests for emergency road service in a call center environment
• Obtain information regarding the type of service required and provide basic information regarding Emergency Road Service benefits
• Perform geographical location spotting to determine potential service providers
• Communicate with contractors to provide information regarding member location, vehicle, and type of problem, and obtain estimated times of arrival
• Enter data into the database and document all relevant details
• Notify members of estimated times of arrival and names of contractors
• Recognize, promote, and process membership sales opportunities
• Verify completed status of calls and close out on the system

Essential Qualifications

To be successful in this role, you will need to have a high school diploma or equivalent, as well as a minimum of 6 months of customer service experience. You should be able to provide customer service in a professional manner, de-escalate situations, and accurately input information into various fields using a PC keyboard. You should also be able to navigate through a PC and/or automated processing system, read and comprehend various customer care service tools, and perform mathematical calculations including adding, subtracting, percentages, etc.

Preferred Qualifications

• College-level coursework in Business, Marketing, Geography, or other related fields, and/or applicable professional/technical certification courses
• Experience in a call center environment, remote work, customer service environment, promoting products and services, and identifying and responding to customer needs through cross-selling and up-selling products

Skills and Competencies

To excel in this role, you will need to have strong communication, interpersonal, and written communication skills. You should be able to operate and navigate a laptop or PC, often using multiple applications, and have basic computer skills. You should also be able to identify and resolve customer service issues/requests, represent the Customer Care Department in a professional and positive manner, and maintain accurate records.

Technical Requirements

• Desktop or laptop computer with speakers and microphone option
• High-speed internet access with minimum speeds of 100mb
• Ability to connect to a router/modem with Ethernet cable
• Personal cell phone or home phone
• Ability to download company apps on cell phone or tablet
• Earphones/buds or headset, preferred but not required

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to helping our employees grow and develop in their careers. As a remote customer service representative, you will have access to full-time paid training, as well as opportunities for voluntary overtime and performance-based incentives. You will also be eligible for a $250 perfect attendance bonus after 90 days of incident-free attendance, and a subsidy for bilingual skills if you are fluent in Spanish and English.

Work Environment and Company Culture

arenaflex is a dynamic and inclusive workplace, with a strong commitment to diversity and equality. We believe in creating a welcoming environment for employees from all backgrounds, and we are proud to be an equal opportunity/affirmative action employer. As a remote customer service representative, you will be working from home, but you will still be part of a vibrant and supportive team. You will have the opportunity to work irregular hours, including various shifts, weekends, and holidays, and you will be required to have a reliable and stable internet connection.

Compensation, Perks, and Benefits

As a remote customer service representative at arenaflex, you will earn a competitive hourly rate of $19.00, with shift premiums for evening periods and weekends. You will also be eligible for performance-based incentives, as well as a comprehensive benefits package that includes 401k match, medical, dental, vision, PTO, paid holidays, tuition reimbursement, and corporate incentive programs. You will also receive a complimentary arenaflex membership, as well as an employee referral bonus and employee recognition program.

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for the Full Time Remote Customer Service Representative position at arenaflex. With its competitive compensation package, comprehensive benefits, and opportunities for career growth and development, this role is an excellent choice for anyone who is passionate about delivering exceptional customer service and making a real difference in people's lives. So why not join our team today and start your journey with arenaflex?