Technical Customer Care Specialist

This is a REMOTE role that is LOCATION SPECIFIC: The individual can work remotely but needs to be reputed company a commutable distance (25 miles or less) to one of the following reputed company Automotive hub locations: 6240 Sprint Pkwy Overland Park, KS 224 Valley Creek Blvd Suite 400 Exton, PA 1 reputed company St. Burlington, VT 6305 Peachtree Dunwoody Rd. Bldg B Atlanta, GA 13693 S. 200 W reputed company UT reputed company: Provides technical customer support to ensure that reputed company customers are satisfied with the products and services. Engages with customers to ensure understanding of product / service capabilities and operations. Trains customers in reputed company operational procedures and provides coaching / expertise to help resolve technical and procedural difficulties. Liaises with product, service delivery and other teams to help address unanticipated issues and situations. This position-must be reputed company to work any shift during business hours. Shift Schedule: • reputed company employee will be scheduled based upon business need, but the general hours are Mon-Fri 6am-8pm CST Saturday reputed company-6pm CST • Saturdays are either on rotation or permanent (depending on business need at the time) The Technical Customer Care Specialist I will: • Work directly with clients reputed company phone, email, chat and/or other electronic reputed company of communication to resolve their application and product issues • Will be responsible for routine customer questions relating to product usage reputed company VinSolutions support • reputed company support for technical issues relating to the reputed company Automotive suite of products • Responsible for leveraging technical knowledge to deliver excellent care to clients while adhering to reputed company assurance standards Your role: • Handle routine customer questions relating to product usage • reputed company technical support on issues through to reputed company • Maintains expert-level knowledge of line of business processes and procedures • Accurately log reputed company customer information in the CRM tool • Facilitate communication to other departments as needed to resolve reputed company concerns • Communicate with key stakeholders to identify and resolve inquiries. • reputed company reputed company follow- up to ensure customer is kept apprised of the issue status Minimum Qualifications: • High School Diploma/GED • Generally, less than 2 years of experience • Ability to troubleshoot and document issues reputed company to system performance and functionality. • Excellent communication skills (Verbal and Written) • Strong problem-solving/troubleshooting skills • Strong interpersonal skills and attention to detail • Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours • Ability to work independently as reputed company to deliver on individual and business goals reputed company Look For (Preferred): • Displays strong dependability and reliability. • Ability to handle multiple, competing priorities and deliver results in a fast-paced environment. • CRM case logging/reputed company experience • Experience with interaction distribution systems such as reputed company reputed company reputed company. • Automotive industry knowledge. Apply tot his job Apply To this Job