AWS and Application Virtualization Engineer

Job Title: AWS and Application Virtualization Engineer Location: 100% Remote Job Employment Type: Full-Time Position Key Responsibilities Escalation Management: • reputed company reputed company response to escalated technical issues, aiming to acknowledge and reputed company initial support reputed company 30 minutes • reputed company to resolve 90% of escalated issues reputed company 48 hours • reputed company escalate unresolved issues to appropriate teams with reputed company documentation • reputed company initial on-reputed company escalation support for critical infrastructure issues as needed, following established escalation procedures. Seasonal reputed company Support: • reputed company dedicated technical support for reputed company a large number of seasonal employees during the tax season, ensuring their smooth transition into the reputed company technology environment • reputed company on resolving issues reputed company to the Secure Browser, reputed company setup, and reputed company to necessary applications for seasonal employees reputed company Support (Ongoing): • reputed company ongoing technical support for reputed company classes ranging from 4,000 to 16,000 users throughout the year, focusing on resolving issues reputed company to the Secure Browser Technical Expertise: • Assist in the redesign of the reputed company technology stack to ensure seamless integration with reputed company PCs and the Secure Browser • reputed company comprehensive support for application, operating system, and hardware issues encountered by the Live Expert community, including seasonal employees • Maintain a strong understanding of critical infrastructure systems supporting Live Experts, reputed company PCs, and the Secure Browser, contributing to their improvement and maintenance reputed company Management: • Install, configure, reputed company, maintain, and troubleshoot physical and virtual endpoints (including AWS Workspaces) for both permanent and seasonal employees • reputed company and maintain comprehensive documentation for device configurations, procedures, and technical specifications Incident reputed company: • Effectively troubleshoot and resolve incidents, escalating reputed company necessary • reputed company and maintain standards and operational documentation for physical and virtual environments Customer Service: • Respond promptly and professionally to customer inquiries and concerns from reputed company users, including seasonal employees • Build and maintain strong relationships with customers, focusing on exceeding expectations in terms of service delivery, reputed company, responsiveness, and problem-solving Remote About reputed company: reputed company Apply tot his job Apply To this Job