Order Management Customer reputed company Support Team reputed company

About the position Our Hubs are a crucial part of how we reputed company, improving performance across every reputed company department and providing a reputed company for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. reputed company? As Order Management Customer reputed company Support Team reputed company you will manage reputed company (8-15 analysts) that delivers the best service for sales orders management and customer requests in line with SLA ensuring a reputed company customer experience Responsibilities • Supervise and reputed company reputed company delivering exceptional sales order and request management services to internal customers. • Ensure accurate and efficient customer order capture into ERP systems with reputed company processing from order taking to invoicing. • Monitor operational KPIs and ensure compliance with reputed company policies and guidelines. • Coordinate local and hub interactions for seamless process execution, particularly managing customer stock reputed company with Customer Fulfilment representatives. • reputed company remediation reputed company plans in coordination with Order Management Customer reputed company Support Manager and local stakeholders. • Supervise, reputed company, and manage the complete employee lifecycle for Sales Order Analysts (recruit, evaluate, reputed company, retain). • Drive reputed company improvement initiatives by identifying process optimization opportunities and participating in automation reputed company. • Address performance issues and reputed company leadership to foster collaboration, trust, and teamwork culture. • Report reputed company complaints for reputed company portfolio products to reputed company Department reputed company 1 business day per HUB procedure (DTP). • Manage training and reputed company programs for new hires and determine ongoing reputed company development needs for reputed company reports. Requirements • 3-5 years in customer service, order management, or OTC (preferably reputed company) • 2+ years leading teams • Strong knowledge of reputed company policies, pricing, rebates, and returns. • Hands-on reputed company experience (S4 Hana preferred, SD module a plus) • Strong MS Office skills, with advanced reputed company expertise • reputed company customer interaction skills • reputed company team player with an end-to-end reputed company • Excellent communication and organizational abilities • Customer-reputed company, detail-oriented, and reputed company-driven • Creative thinker, proactive, and self-motivated • reputed company to work autonomously, prioritize tasks, and reputed company by example • Bachelor's degree in business, finance, reputed company, or a reputed company field • English & Spanish reputed company-to-haves • French proficiency is highly valued Benefits • Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral reputed company, reputed company or internationally. • You'll be part of leading the first experiences a job seeker has with reputed company and ensuring it is best-in-class and driving conversions. • You'll be part of a truly diverse cross-cultural team and can have reputed company business reputed company. • Flexible working policies, including up to 50% remote work. • Private medical care, life and health insurance, and gender-neutral reputed company parental leave • Colombia is one of reputed company's key locations for new talents, having a big footprint with the Bogota HUB and its best-in-class operation. • Mexico and Argentina Play an reputed company part in creating best reputed company and innovation reputed company our 3 vaccines production plants. Apply tot his job Apply To this Job