Experienced Data Entry and Customer Service Representative for Remote Work Opportunities at arenaflex – Utilizing Technical Skills for Patient Enrollment and Information Management

Introduction to arenaflex

arenaflex is a leading organization in the healthcare and retail industry, dedicated to providing exceptional services to its customers. With a strong commitment to making a positive impact on communities, arenaflex offers a unique opportunity for individuals to join its team as a Data Entry and Customer Service Representative. This role is perfect for those who are passionate about delivering high-quality customer experiences and have a keen eye for detail in data entry tasks.

Job Overview

In this full-time position, you will be responsible for performing data entry tasks, managing patient enrollment, and providing top-notch customer service to internal and external clients. As a key member of the arenaflex team, you will work under direct supervision to ensure that all tasks are completed efficiently and effectively. Your primary goal will be to utilize your technical skills to acquire patient and medication data, handle high-volume customer requests, and resolve issues in a timely manner.

Key Responsibilities

• Utilize arenaflex's data entry techniques and rules to process new patient enrollments by entering information into the proper system.
• Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
• Investigate to acquire missing prescription data and interpret medical abbreviations (SIG codes).
• Resolve all data entry issues related to exceptions.
• Manage communication with patients (inbound calls, chats, messages) and make outbound calls to prescribers and patients as needed.
• Resolve Third-Party Rejections by inspecting, gathering information, making corrections, and resubmitting for processing according to individual plan requirements.
• Make phone calls to guarantors and others to obtain information, gain override approval, or otherwise resolve Third-Party Rejections.
• Provide support to Pharmacists, both those in the office and those in different locations.
• Identify and communicate issues to senior-level staff as appropriate.

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• High School Diploma or GED.
• Basic level computer skills (e.g., start and shut down a computer, use a mouse to point and click, start and close programs, switch between applications, save files, print reports, and access information online).
• Basic web browser skills to include opening a browser, typing URLs in the correct location, using a search engine, bookmarking a site, navigating back/forward/stop buttons, and filling out forms online.
• Intermediate level keyboarding skills (at least 25 WPM, typing by memory, formatting documents).
• Ability to communicate effectively in writing and verbally.
• Must be at least 18 years old.

Preferred Qualifications

While not required, the following preferred qualifications will make you a more competitive candidate:

• At least one year of pharmacy technician experience in a retail or call center environment.
• At least one and a half years of experience as a pharmacy technician with a certificate/registration by the state as granted by the state Board of Pharmacy or nationally recognized certification organization.
• Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction.
• Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, formatting documents).
• Fluency in Spanish and English.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Data Entry and Customer Service Representative, you will have access to ongoing training and development opportunities to enhance your skills and knowledge. You will also have the chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.

Work Environment and Company Culture

arenaflex is a dynamic and supportive work environment that values diversity, equity, and inclusion. We believe in creating a positive and inclusive workplace culture that encourages collaboration, creativity, and innovation. As a remote worker, you will be able to work from the comfort of your own home and enjoy a better work-life balance.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a salary range of $27-$35 per hour. You will also be eligible for a range of perks and benefits, including opportunities for career advancement, professional development, and a comprehensive benefits package.

Conclusion

If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity at arenaflex. As a Data Entry and Customer Service Representative, you will play a critical role in supporting our customers and contributing to the success of our organization. Don't miss out on this chance to join a dynamic and supportive team and take your career to the next level. Apply now to become a part of the arenaflex team!