**Experienced Customer Service Representative – Work from Home Opportunity with arenaflex**

At arenaflex, we're revolutionizing the way businesses interact with their customers, and we're looking for talented individuals to join our team as Customer Service Representatives. As a key member of our customer experience team, you'll have the opportunity to work from home, delivering exceptional service and solutions to customers through inbound calls in a high-energy environment. **About arenaflex** arenaflex is a digital transformation company that's been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 35 years. We're passionate about rethinking and rebuilding processes for the digital age, combining the speed and insight of design thinking with the scale and accuracy of data analytics. **Job Summary** As a Customer Service Representative at arenaflex, you'll be responsible for delivering exceptional service and solutions to customers through inbound calls. You'll work with leading technologies and systems, and have a dedicated team of leaders and peers to support you. If you're a motivated and enthusiastic individual with excellent communication skills, a proven track record of hitting sales targets, and a passion for customer service, we want to hear from you. **Responsibilities** * Handle customer inquiries of varying types, providing solutions and resolving issues in a timely and professional manner * Utilize probing question skills to actively listen to customers and understand their needs * Meet or exceed sales targets, managing and overcoming objections to assist in reducing churn * Collaborate with colleagues to share best practices and improve customer experience * Stay up-to-date on product knowledge and industry trends to provide informed solutions to customers * Participate in ongoing training and development to improve skills and knowledge **What We Offer** * Competitive pay rate: $15.00 - $20.00/hr * An 8 hour per day shift, 5 days per week (anywhere from 6am-12am PST) * All technical equipment needed to be successful to work remotely * Medical, dental and vision benefits * Paid training & PTO * Advancement opportunities: 80% of our frontline leaders have been promoted from within * Additional pay incentives as well as monthly rewards & recognition programs * Employee Discounts * EAP & Health and Wellness programs, including a personal trainer dedicated to arenaflex **Qualifications** * Excellent verbal and written communication skills, strong multitasking abilities * Driven by solving problems and meeting goals * Familiarity with Microsoft Office tools * Experience in customer service and sales * High school diploma or equivalent **Requirements to Work from Home** * A quiet and distraction-free, secure place to work * Excellent Internet connectivity: + Internet access speeds of 2 Mbps upload and 10 Mbps download (the faster the better!) + In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates + Wireless and/or satellite Internet Service Providers are not compatible with our systems * A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications **Why Join arenaflex?** * Work from home with a flexible schedule * Competitive pay and benefits package * Opportunities for advancement and professional growth * Collaborative and supportive team environment * Ongoing training and development to improve skills and knowledge * Recognition and rewards for outstanding performance **How to Apply** If you're a motivated and enthusiastic individual with a passion for customer service, we want to hear from you. Apply now to join our team as a Customer Service Representative at arenaflex. Apply Job! Apply for this job