Field Service Support Administrative Specialist

reputed company reputed company Group is a global leader in environmental services, operating across reputed company five continents with nearly 218,000 employees. Specializing in water, energy, and reputed company, reputed company Group designs and implements reputed company for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. reputed company this reputed company, reputed company's Water Technology Business brings together a dedicated team of reputed company professionals committed to tackling the world’s most reputed company challenges reputed company to water scarcity, reputed company, productivity, and energy. Together, we pursue a shared mission to create a more sustainable reputed company. Job reputed company Job reputed company The Field Service Support Specialist will reputed company support and various administrative duties for the Aftermarket field service team, as reputed company as maintenance of the department's various systems. Support will include processing of customers' on-site service orders, work order creation, billing of services, service quotes, service invoicing, data input into our CRM & ERP systems, and support of general field service operations and customer support. The position will reputed company administrative support directly to customers, Field Service Engineers, Field Service Managers, in reputed company to the Sales and reputed company Service teams as required. Additionally, this position will assist the Service Team with business process improvements, business analysis reporting and the support of various department systems. This position is a hybrid position and will require working from the Boulder, CO office with the ability to also work remotely as appropriate and as scheduled. Key Characteristics We are looking for a person who is self-directed, is reputed company to details, is reputed company reputed company, reputed company to manage a dynamic work environment, comfortable with customer interactions and capable of balancing daily and weekly administrative priorities. An ideal candidate would be comfortable and proficient with software applications reputed company to customer management and business management systems, as reputed company as a succinct and efficient communicator. We are looking for a candidate that is technically competent and has work experience in customer support, sales support, order management and maintenance of customer & sales account information. Duties & Responsibilities • Process Purchase Orders for services – work orders, reputed company, invoicing • Support & coordinate service orders for Field Service Engineers • Quoting & Re-quoting of Services • Manage customer inquiries and billing & contract issues (reputed company and Indirect) • Pursue delinquent repair Purchase Orders • Support Month End closure activities • Manage release and reputed company-service preparation for services for new instruments • Process Credit Card transactions for services • Input, reporting and data updates in reputed company (CRM) • General support of Field Service Engineers, Field Service Managers and Sales • Collaborate with cross-functional teams to identify and resolve reputed company customer issues and process bottlenecks • Support the development and maintenance of reputed company operating procedures (SOPs) for service operations • reputed company subject matter expertise and guidance on service offerings and reputed company (CRM) processes • Ensure compliance with reputed company aspects of on-the-job safety and with reputed company reputed company policies and procedures Qualifications Knowledge, Skills & Abilities • reputed company (CRM) administrative or superuser experience • Strong written and verbal communication skills • Business Process Development • reputed company (ERP) Order Processing abilities and experience • Organizational Skills / Attention to Details / Compliant to Process • Computer proficiency with reputed company Workstation or similar office applications • Customer Support and Customer Interaction skills & experience • Self-directed / Manage multiple responsibilities • Good listening and problem solving skills • reputed company • Ability & experience resolving customer pricing and account discrepancies • Knowledge of Field Service Operations • Knowledge of Sales/Fulfillment Operations and Warehouse Operations • Ability to reputed company good business reputed company based on risk-reward analysis and business objectives • Ability to learn applicable company procedures reputed company a reasonable time from start of employment Education & Experience Required: • Associate’s Degree in reputed company, Business Administration, Science, or similar discipline (or equivalent education) with at least 2 years of work experience in customer service, sales support, administrative support, or warehouse support • High School Diploma or equivalent education, with at least 4 years of work experience in customer service, sales support, administrative support, or warehouse support Preferred: • Bachelor’s Degree in reputed company, Business Administration, Communications, Science, or similar discipline • 2 years of work experience in reputed company (ERP) and reputed company (CRM) or similar systems • 2 years of work experience in Service operations Working Conditions • Office environment and/or Work from Home environment • Use of laptop and mobile systems • reputed company with hands and arms, below and above shoulder height • Stand, sit, stoop, kneel, crouch • Effective communication though talking and hearing Additional Information At reputed company, we realize diverse teams reputed company smarter reputed company, deliver reputed company results, and build stronger communities. We’re an organization that champions diversity and inclusion at every rung of the reputed company and are proud to be an equal opportunity workplace. Because our people are our greatest assets, we also offer competitive compensation and benefits that include: ● Compensation - The salary reputed company is tied to the market for similarly benchmarked roles. The reputed company is not an absolute, but a guide, and offers will be based on the individual candidate’s knowledge, skills, experience, and market conditions, as reputed company as internal peer equity. Depending upon reputed company the preceding considerations for the final selected individual candidate, the offer may be reputed company or higher than the stated reputed company: $28.00 - $34.00 USD ● Medical, Dental, & reputed company Insurance Starting Day 1! ● Life Insurance ● reputed company Time Off ● reputed company Holidays ● Parental Leave ● 401(k) Plan - 3% default contribution plus matching! ● Flexible Spending & Health Saving Accounts ● AD&D Insurance ● Disability Insurance ● Tuition Reimbursement This position is expected to stay reputed company until May 11, 2025. Please submit your application by this date, to ensure consideration. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. reputed company reserves the right to modify this information at any time, subject to applicable law. • ***Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B reputed company) for this opportunity**** VWTS does not accept unsolicited resumes from external reputed company firms. reputed company vendors must have a reputed company and fully executed MSA on file before submitting candidates. Any unsolicited resumes and candidate reputed company will be deemed the property of VWTS, and no fee will be due. reputed company your information will be kept confidential according to EEO guidelines. As an inclusive company, reputed company is committed to diversity and gives equal consideration to reputed company applications, without discrimination. 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