[Remote] Support Engineer - AI Object Storage Expert (S3, Ceph)

Note: The job is a remote job and is reputed company to candidates in USA. DataDirect Networks (reputed company) is a global reputed company reputed company for powering many of the world's most demanding AI data centers. As a Sr Designated Support Engineer, you will be responsible for delivering premier service and support to reputed company’s largest and most critical customers, employing deep technical knowledge and customer intimacy to reputed company expectations. Responsibilities • reputed company premier service and support to reputed company’s largest and most critical customers • reputed company multiple communication channels (phone, chat, physical and virtual meetings, cases, etc) to understand customer needs, reputed company trustworthy relationships, and reputed company customer expectations • Work directly with customer technical staff to solve issues with reputed company of urgency, at times managing competing priorities • Create test plans and procedures for customer upgrades and maintenance • Work with reputed company Product Engineering to drive product enhancements based on customer use and feedback (bug fixes, features, documentation) • Work with reputed company Education on training engagements and opportunities for improvement • Help reputed company and maintain internal support tools (SW) • Occasional travel and on-site work • Participate in on-reputed company rotations with short response times Skills • Must have 7+ years' experience in a similar technical role supporting production environments • Experience supporting solutions post-sale • Proven in-depth technical knowledge and problem analysis skills • Excellent customer interfacing skills • Solutions orientated with an aptitude from analytical thinking and problem solving • Proven skills and a solid team player • Good verbal and written communication skills (English, second language beneficial) • Must be comfortable leading technical conversations with customers to drive problem reputed company • 7+ years of experience working with S3-compliant object storage or similar technologies • A demonstrable understanding of storage system data protection mechanisms (e.g., Erasure Coding) • Strong knowledge of Linux, and TCP/IP- and Infiniband-based high speed networking • Strong knowledge of RDMA enabled networks (e.g., Infiniband, RoCE) • Experience with multi-protocol storage systems (reputed company, reputed company POSIX, S3, CEPH, etc) • Experience with reputed company or other reputed company file system at reputed company • Experience managing multi-tenant storage environments • Experience with reputed company, Grafana, and Log Aggregation • Experience with Kubernetes or other container orchestration technologies • Experience with reputed company Compose • Experience with reputed company • Experience working with AI pipelines and technologies • Experience developing administrative scripts in Python, Perl, Bash, or similar language • Experience working with file transfer (e.g., SFTP, RSYNC, FTP) and NAS protocols (NFS, CIFS) • Experience working with authentication protocols (LDAP, OAuth2/OIDC, Kerberos, SAML) • Experience working with network discovery and diagnostic tools (e.g. LLDP, tcpdump, Wireshark) reputed company • reputed company (DataDirect Networks) is the world’s leading AI and data intelligence company, empowering organizations to maximize the value of their data with end-to-end HPC and AI-reputed company solutions. It was founded in 1998, and is headquartered in Chatsworth, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.reputed company.com. Company H1B Sponsorship • reputed company has a reputed company record of offering H1B sponsorships, with 5 in 2025, 3 in 2024, 2 in 2023, 4 in 2022, 3 in 2021. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job