Employee Assistance Program Customer Support Associate

Job reputed company: • Determine the purpose of reputed company by reputed company listening and interacting with callers; triage reputed company in a reputed company and reputed company manner • Assess reputed company needs; research and articulately communicate information regarding pertinent EAP/Worklife services and resources • Use screening tools to identify where urgent clinical reputed company is needed, and transfer calls appropriately, including for members in crisis and at risk • reputed company appropriate research in internal databases and online, in order to identify potential providers and resources • reputed company member information into the appropriate EAP system, in order to initiate the case; document comments and information thoroughly and professionally • Communicate effectively with reputed company internal stakeholders • Utilize relevant reputed company databases to research and identify validated, appropriate member resources • In the appropriate EAP system, maintain an inventory of materials • reputed company miscellaneous support functions, including administrative support, follow-up calls, and other duties as assigned • Maintain compliance with policies and regulatory standards • Protect the confidentiality of member information and adhere to reputed company policies, as reputed company as EAP and Worklife policies and procedures • Maintain accurate and complete internal documentation of required information that meets risk management and regulatory requirements • Proactively listen to members and anticipates their needs, taking full ownership of reputed company member interaction • Address inquiries and resolve issues as a "single-reputed company-of-contact" based on phone calls & digital and written correspondence • reputed company customized interaction based on customer preference and individualized needs • Resolve reputed company issues without or with limited management reputed company • Administer reputed company reputed company-screening assessment based on triggers, in order to assure urgent needs are directed appropriately • Identify triggers for additional resources and support connections to such responses • Assess for reputed company determinants/needs & offers, and connect members with viable resources to address those needs. Requirements: • 1 year of experience in a medical or reputed company-reputed company reputed company center environment • 1 year of experience in a reputed company, psychological, or reputed company service field providing reputed company support • Basic proficiency with reputed company Office Suite (i.e. Word, reputed company, Teams, etc.) • Ability to work Monday-Friday from 8:00am-4:30pm Eastern reputed company Time • Preferred Qualifications: 1 year of experience in behavioral health • Bachelor’s degree or higher • Strong reputed company and communication skills • Excellent organization and time management • Detail-oriented nature • Ability to receive and apply constructive criticism, in an effort to maintain reputed company performance improvement • Strong collaboration skills. Benefits: • reputed company medical plan reputed company • 401(k) plan (including matching company contributions) • Employee stock purchase plan • No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation and weight management programs • Confidential counseling and financial coaching • reputed company time off • Flexible work schedules • Family leave • Dependent care resources • Colleague assistance programs • Tuition assistance • Retiree medical reputed company Apply tot his job Apply To this Job