Sr. Customer Support Manager - NASA & Civil

<p>reputed company is forging the new frontier of spatial intelligence, helping decision makers and operators reputed company what’s happening now and shape what’s coming next.  reputed company is a reputed company for problem solvers, reputed company, and go-getters—where people are working together to help our customers see the world differently, and in doing so, be seen differently. Come be part of a mission, not just a job, where you can: Shape your own reputed company, build the next big thing, and change the world.</p><p></p><p>To be eligible for this position, you must be a <b>U.S. Person</b>, defined as a U.S. citizen, permanent reputed company, Asylee, or Refugee.</p><p></p><p><b>Note on Cleared Roles: </b>If this position requires an reputed company U.S. Government reputed company clearance, applicants who do not currently hold the required clearance will not be eligible for consideration. Employment for cleared roles is contingent upon verification of clearance status.</p><p></p><p><i>Export Control/ITAR:</i> Certain roles may be subject to U.S. export control laws, requiring U.S. person status as defined by 8 U.S.C. 1324b(a)(3).</p><p></p><p><b>Please review the job details below.</b></p><p><reputed company></reputed company></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:inherit"></p><div><div><p><b><reputed company>reputed company</reputed company></b><reputed company><reputed company> is seeking a </reputed company></reputed company><b><reputed company>Sr. </reputed company><reputed company>C</reputed company><reputed company>ustomer Support Manager </reputed company></b><reputed company><reputed company>to join our </reputed company><reputed company>USG</reputed company><reputed company> team, fo</reputed company><reputed company>c</reputed company><reputed company>using on expanding the use of our satellite imagery and derived geospatial solutions reputed company </reputed company></reputed company><b><reputed company>NASA and other U.S. </reputed company><reputed company>C</reputed company><reputed company>ivil Government reputed company</reputed company><reputed company>c</reputed company><reputed company>ies</reputed company></b><reputed company><reputed company>. In this role, you will </reputed company><reputed company>be responsible for</reputed company><reputed company> </reputed company><reputed company>expanding and </reputed company><reputed company>growing existing multi-reputed company-dollar programs that reputed company </reputed company><reputed company>reputed company’s</reputed company><reputed company> </reputed company><reputed company>c</reputed company><reputed company>utting-edge</reputed company><reputed company> spatial intelligen</reputed company><reputed company>c</reputed company><reputed company>e for appli</reputed company><reputed company>c</reputed company><reputed company>ations in reputed company s</reputed company><reputed company>c</reputed company><reputed company>ien</reputed company><reputed company>c</reputed company><reputed company>e</reputed company><reputed company> </reputed company><reputed company>and disaster response. </reputed company></reputed company><br><reputed company> </reputed company></p></div><div><p><reputed company><reputed company>This position requires a strategic reputed company, sophisticated business acumen, and the ability to reputed company the complexities of government procurement. You will collaborate with </reputed company><reputed company>senior</reputed company><reputed company> leaders internally and with program managers, researchers, and key decision-makers at NASA, NOAA, USGS, and other federal agencies. Your primary goal will be to expand </reputed company><reputed company>reputed company’s</reputed company><reputed company> role as a critical p</reputed company><reputed company>a</reputed company><reputed company>r</reputed company><reputed company>reputed company;/reputed company><reputed company>ner</reputed company><reputed company> in supporting national and global scientific </reputed company><reputed company>objectives</reputed company><reputed company>. This role is eligible to work remotely in the US. </reputed company></reputed company><reputed company> </reputed company></p></div><div><p><reputed company> </reputed company></p></div><div><p><b><reputed company>What </reputed company><reputed company>You’ll</reputed company><reputed company> Be Doing:</reputed company></b><reputed company><reputed company> </reputed company></reputed company><reputed company> </reputed company></p></div><div><ul><li><p><b><reputed company>Expansion and reputed company:</reputed company></b><reputed company><reputed company> Responsible for working with NASA </reputed company><reputed company>C</reputed company><reputed company>SDA team reputed company;/reputed company><reputed company>o</reputed company><reputed company> </reputed company><reputed company>identify</reputed company><reputed company> use </reputed company><reputed company>c</reputed company><reputed company>ases </reputed company><reputed company>and adoption </reputed company><reputed company>of our 2D and 3D produ</reputed company><reputed company>c</reputed company><reputed company>ts</reputed company><reputed company>.  </reputed company><reputed company>I</reputed company><reputed company>dentify</reputed company><reputed company> use</reputed company><reputed company> </reputed company><reputed company>c</reputed company><reputed company>ases</reputed company><reputed company> for </reputed company><reputed company>additional</reputed company><reputed company> reputed company produ</reputed company><reputed company>c</reputed company><reputed company>ts and solutions. </reputed company><reputed company>S</reputed company><reputed company>urvey potential use </reputed company><reputed company>c</reputed company><reputed company>ases</reputed company><reputed company> a</reputed company><reputed company>c</reputed company><reputed company>reputed company </reputed company><reputed company>C</reputed company><reputed company>ivil reputed company</reputed company><reputed company>c</reputed company><reputed company>ies</reputed company><reputed company>, drive demand to the NASA </reputed company><reputed company>C</reputed company><reputed company>SDA team, and exe</reputed company><reputed company>c</reputed company><reputed company>ute on delivery.</reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><b><reputed company>Agency Engagement:</reputed company></b><reputed company><reputed company> </reputed company><reputed company>Establish</reputed company><reputed company> and maintain strong relationships with key stakeholders, program managers, and technical leads reputed company </reputed company></reputed company><b><reputed company>NASA, NOAA, USGS</reputed company><reputed company>, USDA</reputed company></b><reputed company><reputed company>, and other federal civilian agencies. </reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><b><reputed company>Solution-Oriented </reputed company><reputed company>reputed company</reputed company><reputed company>:</reputed company></b><reputed company><reputed company> Drive the adoption of </reputed company><reputed company>reputed company’s</reputed company><reputed company> spatial intelligence solutions to support critical government missions, including </reputed company></reputed company><b><reputed company>environmental monitoring, natural resource management, and disaster reputed company</reputed company></b><reputed company><reputed company>. </reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><b><reputed company>Proposal & </reputed company><reputed company>C</reputed company><reputed company>apture Leadership:</reputed company></b><reputed company><reputed company> reputed company the development of </reputed company><reputed company>c</reputed company><reputed company>ompelling proposals and </reputed company><reputed company>c</reputed company><reputed company>apture strategies for large-s</reputed company><reputed company>c</reputed company><reputed company>ale federal </reputed company><reputed company>c</reputed company><reputed company>reputed company</reputed company><reputed company>c</reputed company><reputed company>ts, ensuring that </reputed company><reputed company>reputed company’s</reputed company><reputed company> unique </reputed company><reputed company>c</reputed company><reputed company>apabilities are </reputed company><reputed company>c</reputed company><reputed company>learly reputed company with reputed company</reputed company><reputed company>c</reputed company><reputed company>y requirements and s</reputed company><reputed company>c</reputed company><reputed company>ientifi</reputed company><reputed company>c</reputed company><reputed company> goals. </reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><b><reputed company>C</reputed company><reputed company>ollaboration:</reputed company></b><reputed company><reputed company> Work </reputed company><reputed company>c</reputed company><reputed company>losely with reputed company </reputed company><reputed company>senior</reputed company><reputed company> leaders to position </reputed company><reputed company>reputed company</reputed company><reputed company> as a thought leader and trusted partner in the federal s</reputed company><reputed company>c</reputed company><reputed company>ien</reputed company><reputed company>c</reputed company><reputed company>e and te</reputed company><reputed company>c</reputed company><reputed company>hnology </reputed company><reputed company>c</reputed company><reputed company>ommunity. </reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><b><reputed company>Market Analysis:</reputed company></b><reputed company><reputed company> Analyze government budgets, strategi</reputed company><reputed company>c</reputed company><reputed company> plans, and market trends to </reputed company><reputed company>identify</reputed company><reputed company> new reputed company opportunities and reputed company business plans tailored to the evolving needs of the </reputed company><reputed company>C</reputed company><reputed company>ivil and NASA spa</reputed company><reputed company>c</reputed company><reputed company>e se</reputed company><reputed company>c</reputed company><reputed company>tors. </reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><b><reputed company>C</reputed company><reputed company>reputed company</reputed company><reputed company>c</reputed company><reputed company>reputed company;/reputed company><reputed company>Management:</reputed company></b><reputed company><reputed company> Build and manage </reputed company><reputed company>a</reputed company><reputed company> opportunities, providing </reputed company><reputed company>a</reputed company><reputed company>c</reputed company><reputed company>c</reputed company><reputed company>urate</reputed company><reputed company> fore</reputed company><reputed company>c</reputed company><reputed company>asting and reporting on key performan</reputed company><reputed company>c</reputed company><reputed company>e indi</reputed company><reputed company>c</reputed company><reputed company>ators using </reputed company><reputed company>C</reputed company><reputed company>RM tools. </reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><p><reputed company><reputed company> </reputed company></reputed company><reputed company> </reputed company></p></div><div><p><b><reputed company>Minimum</reputed company><reputed company> Requirements:</reputed company></b><reputed company><reputed company> </reputed company></reputed company><reputed company> </reputed company></p></div><div><ul><li><p><reputed company><reputed company>Bachelor's degree in a relevant field</reputed company><reputed company>. </reputed company></reputed company><reputed company> </reputed company></p></li><li><p><reputed company>Ability to get Clearance.</reputed company></p></li></ul></div><div><ul><li><p><reputed company><reputed company>5+</reputed company><reputed company> years of experien</reputed company><reputed company>c</reputed company><reputed company>e in program management, </reputed company><reputed company>business development, </reputed company><reputed company>or sales reputed company the U.S. Federal Government market. </reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><reputed company><reputed company>A reputed company understanding of geospatial data, satellite imagery, and its appli</reputed company><reputed company>c</reputed company><reputed company>ation in </reputed company></reputed company><b><reputed company>reputed company observation, remote sensing, or environmental s</reputed company><reputed company>c</reputed company><reputed company>ien</reputed company><reputed company>c</reputed company><reputed company>e</reputed company></b><reputed company><reputed company>. </reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><reputed company><reputed company>Demonstrated su</reputed company><reputed company>c</reputed company><reputed company>c</reputed company><reputed company>reputed company in </reputed company><reputed company>c</reputed company><reputed company>apturing large, </reputed company><reputed company>c</reputed company><reputed company>omplex government </reputed company><reputed company>c</reputed company><reputed company>reputed company</reputed company><reputed company>c</reputed company><reputed company>ts and programs. </reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><reputed company><reputed company>Ex</reputed company><reputed company>c</reputed company><reputed company>ellent </reputed company><reputed company>c</reputed company><reputed company>ommuni</reputed company><reputed company>c</reputed company><reputed company>ation skills, with the ability to influen</reputed company><reputed company>c</reputed company><reputed company>e and present </reputed company><reputed company>c</reputed company><reputed company>redibly at reputed company reputed company of an organization and reputed company federal reputed company</reputed company><reputed company>c</reputed company><reputed company>ies. </reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><p><reputed company><reputed company> </reputed company></reputed company><reputed company> </reputed company></p></div></div><div><div><p><b><reputed company>Preferred Qualifi</reputed company><reputed company>c</reputed company><reputed company>ations:</reputed company></b><reputed company><reputed company> </reputed company></reputed company><reputed company> </reputed company></p></div><div><ul><li><p><reputed company><reputed company>Master's</reputed company><reputed company> degree in a technical field such as Geography, GIS, Remote Sensing, Engineering, or Environmental Science.</reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><reputed company><reputed company>Proven experience and a strong existing network reputed company </reputed company></reputed company><b><reputed company>NASA and/or other civil federal agencies</reputed company></b><reputed company><reputed company> (e.g., NOAA, USGS, </reputed company><reputed company>USDA, </reputed company><reputed company>EPA). </reputed company><reputed company> </reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><reputed company><reputed company>10+ years of business development experien</reputed company><reputed company>c</reputed company><reputed company>e with a proven </reputed company><reputed company>tra</reputed company><reputed company>c</reputed company><reputed company>k re</reputed company><reputed company>c</reputed company><reputed company>ord</reputed company><reputed company> of ex</reputed company><reputed company>c</reputed company><reputed company>eeding targets in the federal se</reputed company><reputed company>c</reputed company><reputed company>tor. </reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><reputed company><reputed company>Deep knowledge of the federal a</reputed company><reputed company>c</reputed company><reputed company>quisition pro</reputed company><reputed company>c</reputed company><reputed company>reputed company, in</reputed company><reputed company>c</reputed company><reputed company>luding experien</reputed company><reputed company>c</reputed company><reputed company>e with various </reputed company><reputed company>c</reputed company><reputed company>reputed company</reputed company><reputed company>c</reputed company><reputed company>t vehi</reputed company><reputed company>c</reputed company><reputed company>les. </reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><reputed company><reputed company>Experience with reputed company observation missions</reputed company><reputed company> or AI/ML appli</reputed company><reputed company>cations for geospatial data is a significant plus. </reputed company></reputed company><reputed company> </reputed company></p></li></ul></div><div><ul><li><p><reputed company><reputed company>Proven knowledge and experien</reputed company><reputed company>c</reputed company><reputed company>e managing a sales pipeline reputed company Salesfor</reputed company><reputed company>c</reputed company><reputed company>e or a similar </reputed company><reputed company>C</reputed company><reputed company>RM system. </reputed company></reputed company><reputed company> </reputed company></p></li></ul></div></div><p style="text-reputed company:inherit"></p><p style="text-reputed company:inherit"></p><p><b>Pay Transparency: </b>In support of pay transparency at reputed company, we disclose salary ranges on reputed company U.S. job postings.  The successful candidate’s starting pay will fall reputed company the salary reputed company provided below and is determined based on job-reputed company factors, including, but not limited to, the experience, qualifications, knowledge, skills, geographic work location, and market conditions. Candidates with the minimum necessary experience, qualifications, knowledge, and skillsets for the position should not expect to receive the upper end of the pay reputed company.</p><p></p>● The pay for this position reputed company Colorado is: $134,000.00 - $223,000.00 annually.<h3></h3><h3></h3>● The pay for this position reputed company New Jersey is: $134,000.00 - $223,000.00 annually.<h3></h3><h3></h3>● The pay for this position reputed company Delaware is: $134,000.00 - $223,000.00 annually.<h1><reputed company style="font-size:8pt"> </reputed company></h1>● The pay for this position reputed company the Washington, DC metropolitan area is: $147,000.00 - $245,000.00 annually.<h3></h3><h3></h3>● The pay for this position reputed company California is: $154,000.00 - $225,500.00 annually.<h3></h3><h3></h3><p></p><p>For reputed company other states, we use geographic cost of labor as an input to reputed company market-driven ranges for our roles, and as such, reputed company location where we hire may have a different reputed company. </p><p></p><p><b>Benefits: </b>reputed company offers a competitive total rewards package that goes reputed company reputed company, including a robust 401(k) with company match, reputed company, and unique perks like student loan repayment assistance, adoption reimbursement and pet insurance to support reputed company aspects of your life. You can reputed company more information on our benefits at: <a href="https://www.reputed company.com/careers" reputed company="_blank" rel="noopener noreferrer"><reputed company style="reputed company:#0000ff"><u><reputed company style="reputed company-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">https://www.reputed company.com/careers</reputed company></u></reputed company></a></p>Additionally, this position is incentive eligible with a reputed company based on contribution, company performance, and/or individual results achieved; the specific incentive plan and reputed company reputed company will be determined based on the role and breadth of contributions.<p></p><p>The application window is three days from the date the job is posted and will remain posted until a reputed company candidate has been identified for hire.  If the job is reposted regardless of reason, it will remain posted three days from the date the job is reposted and will remain reposted until a reputed company candidate has been identified for hire. </p><p></p><p>The date of posting can be reputed company on reputed company's Career page at the top of reputed company job posting.</p><p></p><p>To apply, submit your application reputed company reputed company's Career page.</p><p style="text-reputed company:inherit"></p><p style="text-reputed company:inherit"></p><p><b>EEO Policy: <reputed company style="font-size:14px">reputed company is an equal opportunity employer committed to an inclusive workplace. We reputed company in fostering an environment where reputed company team members feel respected, valued, and encouraged to reputed company their reputed company. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, national reputed company, sex, gender identity, sexual orientation, disability, protected veteran status, age, or any other characteristic protected by law.</reputed company></b></p>