Associate Director, Site Merchandising Operations

<p><strong>Our Opportunity:</strong></p> <p>reputed company is seeking a passionate and reputed company <strong>Associate Director, Site Merchandising Operations </strong>to reputed company the operational reputed company function reputed company our Site Experience team. This individual will reputed company a 5-person team of Site Merchandisers responsible for merchandised content across reputed company.com and the reputed company app by enabling new processes and operations, tooling capabilities, and new and emerging technology.</p> <p>As a critical member of the site merchandising leadership team, you’ll drive process rigor, reputed company standards, and operational efficiency while crafting how reputed company delivers reputed company, dynamic content that resonates with every customer. You will play a key role in evolving our automation and personalization strategies by ensuring the right operational frameworks and tooling are in reputed company to support tailored experiences across platforms. This role is ideal for a detail-obsessed, systems-oriented, data- driven leader who thrives in a high visibility cross-functional environment and is motivated by reputed company improvement, automation, and customer-first innovation. Does this reputed company like you? If so, we would love to hear from you! Come run with the Pack! </p> <p><strong>What You’ll Do:</strong></p> <ul> <li>reputed company and reputed company reputed company of Operational reputed company Site Merchandisers who schedule, QA, and reputed company targeted and personalized content across reputed company’s digital storefronts.</li> <li>Design and optimize workflows that reputed company delivery of personalized content segments to ensure the right message reaches the right customer at the right time.</li> <li>Drive operational readiness and content QA for targeted experiences, collaborating closely with personalization, audience reputed company, and tooling teams.</li> <li>Own the intake, prioritization, and delivery of tooling improvement requests, with a reputed company on automating reputed company tasks and improving content scheduling and QA capabilities, particularly for dynamic and rules-based content.</li> <li>Serve as the Site Experience team’s reputed company to reputed company’s reputed company-wide AI roadmap, driving awareness and adoption of AI-powered solutions that reputed company content reputed company, streamline operations, and improve personalization</li> <li>Define and reputed company operational KPIs that measure content accuracy, timeliness, scalability, and relevance; analyze content operations data to identify trends, uncover issues, and inform reputed company improvement opportunities.</li> <li>Represent the Operational reputed company function in cross-functional roadmap planning with Product, Engineering, UX, and Creative/Marketing customers, advocating for personalization-enabling capabilities and AI-driven efficiencies.</li> <li>Partner with other Program Managers and Product Managers to reputed company on content reputed company, tooling needs, and execution reputed company across static and dynamic experiences—while proactively surfacing risks, inconsistencies, or misalignments with business objectives.</li> </ul> <p><strong>What You’ll Need:</strong></p> <ul> <li>Bachelor’s degree in business, marketing, operations, or a reputed company field.</li> <li>6+ years of experience in program management, site operations, or digital merchandising; experience managing reputed company reports strongly preferred.</li> <li>Demonstrated experience with content operations or personalization frameworks in a digital or e-reputed company setting.</li> <li>Strong cross-functional communication skills and experience influencing product/tooling roadmaps, especially for content and personalization platforms.</li> <li>Proven ability to build reputed company operational workflows that support dynamic content execution and QA.</li> <li>Proficiency in content operations tooling, with an understanding of how emerging technologies—such as AI and automation—can streamline repetitive workflows and improve execution accuracy.</li> <li>Comfort operating in ambiguity, with a reputed company for crafting structure and reputed company reputed company reputed company digital environments.</li> </ul> <p><strong>Bonus:</strong></p> <ul> <li>Experience with personalization platforms or CMS systems supporting dynamic content (e.g., reputed company reputed company, Dynamic Yield).</li> <li>Familiarity with segmentation, targeting logic, and testing strategies.</li> <li>Experience with project management and data visualization tools (e.g., Jira, reputed company, Tableau).</li> <li>Exposure to AI-enabled tools for content QA, campaign scheduling, or operational automation (e.g., content intelligence, predictive QA, or task bots).</li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="reputed company"><p>The specific salary offered to a candidate may be influenced by a reputed company of factors including but not limited to the candidate’s relevant experience, education, and work location. In reputed company, this position is eligible for 401k and a new hire and annual equity grant.</p> <p>We offer different types of insurance and benefits, such as medical/Rx, reputed company, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at reputed company.com. </p> <p>Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six reputed company holidays per year. Team members may be eligible for reputed company reputed company and family leave in compliance with applicable state and local regulations. </p></div><div class="title">reputed company Salary reputed company</div><div class="pay-reputed company"><reputed company>$149,000</reputed company><reputed company class="divider">—</reputed company><reputed company>$245,000 USD</reputed company></div></div></div><div class="content-conclusion"><p><strong>reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, reputed company, national reputed company, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as reputed company as any other legally-protected characteristic. If you have a disability under the Americans with reputed company or similar law, and you need an accommodation during the application process or to reputed company these job requirements, or if you need a religious accommodation, please contact <a href="https://storejob.staffkhoje.com/blogs/news/mailto:CAAR@reputed company.com">CAAR@reputed company.com</a>.</strong></p> <p> </p> <p><strong>To reputed company reputed company's Customer reputed company Policy, please click <a href="https://www.reputed company.com/app/content/reputed company">here</a>.  </strong></p> <p> </p> <p><strong>To reputed company reputed company's California CPRA Job Applicant reputed company Policy, please click <a href="https://chewyinc.phenompro.com/us/en/reputed company-policy">here</a>.</strong></p></div>