**Experienced Customer Service Representative – Remote Opportunity with arenaflex**

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Service Representative, you'll play a vital role in connecting our brand to our customers, providing high-level support, and ensuring their satisfaction throughout their purchase journey. If you're a customer-service oriented individual with excellent communication skills and a passion for problem-solving, we want to hear from you! **About arenaflex** arenaflex is a leading retailer in the sporting goods industry, dedicated to providing our customers with the best products, services, and experiences. We're committed to fostering a culture of excellence, innovation, and teamwork, and we're looking for talented individuals like you to join our team. **Job Summary** We're seeking an experienced Customer Service Representative to join our remote team, working a 12pm-9pm EST shift, Monday through Friday, and one weekend day. As a Customer Service Representative, you'll be responsible for assisting customers with product inquiries, gift card and ScoreCard issues, placing orders, existing order status, and returns and/or replacements. You'll deliver first call resolution with white glove service, demonstrating empathy and keeping customers updated throughout the process. **Key Responsibilities** * Assist customers with situations related to product inquiries, gift card and ScoreCard issues, placing orders, existing order status, and returns and/or replacements. * Deliver first call resolution with white glove service by owning customer issues to the point of resolution, demonstrating empathy and keeping customers updated throughout the process. * Handle escalated call transfers at a Tier II level support. * Research, troubleshoot, and resolve customer issues, and escalate issues that require deeper assessment or resolution. * Quickly identify and understand customer needs and act with their ultimate satisfaction in mind. * Work with individual stores and internal business partners to provide support and reach resolution related to customer issues. * Execute various back-office functions associated with customer inbound inquiries, including accurate logging and tracking of all incident information. **Essential Qualifications** * High School Diploma or Equivalent. * 1-3 years of experience in customer service, help desk, or related experience (retail oriented) is preferred. * Ability to type 25+ words per minute. * Customer-service oriented. * Excellent written & Verbal Communication Skills. * Execution skills. * Strong interpersonal & client consultation skills. * Ability to work effectively in a team environment. * Self-motivated & results oriented. * Strong detail orientation. * Problem solving & troubleshooting capabilities. **Preferred Qualifications** * Bachelor's degree in a related field. * Experience working in a call center or customer service environment. * Knowledge of customer relationship management (CRM) software. * Experience with sales and customer service metrics and analytics. **Skills and Competencies** * Excellent communication and interpersonal skills. * Strong problem-solving and troubleshooting capabilities. * Ability to work effectively in a team environment. * Self-motivated and results-oriented. * Strong attention to detail. * Ability to type 25+ words per minute. * Proficiency in CRM software and other customer service tools. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have opportunities to: * Develop your customer service and communication skills. * Learn about our products and services. * Work with a talented team of customer service professionals. * Participate in training and development programs. * Take on new challenges and responsibilities. **Work Environment and Company Culture** arenaflex is a remote-friendly company, and our Customer Service Representatives work from the comfort of their own homes. We're committed to creating a positive and inclusive work environment, where our employees feel valued, respected, and supported. Our company culture is built on the following values: * Customer obsession. * Innovation and creativity. * Collaboration and teamwork. * Accountability and ownership. * Continuous learning and growth. **Compensation, Perks, and Benefits** We offer a competitive total rewards package, including: * A salary range of $30,900 to $46,200. * Incentive programs and bonuses. * Equity and benefits. * Opportunities for career growth and advancement. * A positive and inclusive work environment. **How to Apply** If you're a customer-service oriented individual with excellent communication skills and a passion for problem-solving, we want to hear from you! Apply now to join our team as a Customer Service Representative and take the first step towards a rewarding career with arenaflex. [Apply Now Button] We're an equal opportunity employer and welcome applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees. 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