**Experienced Customer Service Representative – Pet Pharmacy Support**

At arenaflex, we're passionate about delivering exceptional experiences for pet parents and their furry friends. As a leading pet pharmacy, we're committed to providing top-notch care and wellness services that make a real difference in the lives of pets and their families. We're now seeking a talented and compassionate Customer Service Representative to join our amazing team! **Why Choose arenaflex?** At arenaflex, we're more than just a company – we're a community of passionate individuals dedicated to making a positive impact. Our team members are the heart of our organization, and we're committed to providing a supportive and inclusive work environment that fosters growth, learning, and success. Here are just a few reasons why people love working at arenaflex: * **Competitive pay and benefits**: We believe in rewarding our team members for their hard work and dedication. * **Culture of belonging**: Our culture is built on the principles of empathy, kindness, and respect. We value each and every team member and strive to create a sense of belonging that extends far beyond the workplace. * **Opportunities for growth and development**: We're committed to helping our team members build, grow, and unleash their full potential. Whether you're looking to develop new skills or take on new challenges, we've got you covered. * **Diversity and inclusion**: We're proud to be an equal opportunity employer that values and celebrates diversity in all its forms. We believe that a diverse and inclusive workplace is a strength, not a weakness. **About the Role** As a Customer Service Representative at arenaflex, you'll play a critical role in delivering exceptional experiences for our customers. You'll be responsible for engaging directly with pharmacy customers who contact us for a variety of topics, primarily via inbound calls and other communication platforms. Your goal will be to research and problem-solve to determine appropriate solutions for the customer and follow up as needed to resolve issues. **Key Responsibilities:** * Engage directly with pharmacy customers via inbound calls and other communication platforms * Research and problem-solve to determine appropriate solutions for the customer * Go above and beyond to "wow" our customers and provide exceptional service * Adhere to high safety and regulatory standards while providing solutions * Collaborate with internal teams to resolve complex customer issues * Continuously improve processes and procedures to enhance customer experience **What We're Looking For** * **1-2 years of experience** in a customer-focused environment * **Excellent communication skills**, both written and verbal * **Ability to multi-task and think critically** in a fast-paced environment * **Flexibility to shift schedule and work overtime as needed** * **Must be able to pass a background check** for KY Rx Tech license * **Strong problem-solving skills** and ability to think outside the box * **Excellent time management skills** and ability to prioritize tasks effectively **What We Offer** * **Competitive pay and benefits** package * **Opportunities for growth and development** in a dynamic and fast-paced environment * **Flexible work arrangements**, including remote work options * **Comprehensive training and onboarding program** to ensure your success * **Recognition and rewards** for outstanding performance and contributions * **A supportive and inclusive work environment** that values diversity and inclusion **How to Apply** If you're passionate about delivering exceptional customer experiences and making a real difference in the lives of pets and their families, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Opportunity Employer** arenaflex is an equal opportunity employer that values and celebrates diversity in all its forms. We're committed to creating a workplace that's inclusive, respectful, and supportive of all team members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform the job requirements, please contact [insert contact information]. Apply for this job