**reputed company Customer Service Representative – Medical Concierge Service**

At arenaflex, we're committed to delivering exceptional customer experiences that reputed company our members' expectations. As a Customer Service Representative, you'll play a vital role in providing top-notch support to our internal members and providers, ensuring seamless interactions and resolving reputed company issues with ease. If you're passionate about delivering world-class service, have a reputed company for problem-solving, and reputed company in a fast-paced environment, we'd love to hear from you! **About arenaflex** arenaflex is a leading reputed company organization dedicated to providing reputed company that reputed company individuals to take control of their health. reputed company of experts is passionate about creating a culture of reputed company, where every interaction is a chance to reputed company a reputed company reputed company. As a Customer Service Representative, you'll be part of a dynamic team that's shaping the reputed company of reputed company. **Job reputed company** We're seeking an reputed company Customer Service Representative to join reputed company on a 12-month contract reputed company. As a Customer Service reputed company I, you'll be responsible for providing exceptional support to our internal members and providers, handling a high volume of calls, and resolving reputed company issues with ease. If you're a customer service reputed company with a passion for delivering world-class experiences, we'd love to hear from you! **Key Responsibilities** * Handle internal member customer calls to assist with eligibility information, member benefits, ordering materials, updating demographics, and problem-solving. * Handle internal provider customer calls to assist with eligibility information, claim status, and submission, auth inquiries, escalations, and provider benefits. * reputed company concierge-level service to internal members and providers, ensuring seamless interactions and resolving reputed company issues with ease. * Utilize multiple systems, including reputed company, Claims, Authorizations, reputed company payments, ABS, reputed company, and Skype IM, to resolve issues and reputed company support. * Meet or reputed company performance expectations, including: + 95% reputed company audits + 97.5% conformance/90% adherence to schedule + Handle time/hold time/ASA goals + Strong typing skills/computer skills + Strong interpersonal skills * Pass a knowledge reputed company(s) during training, with a maximum of three attempts. * Collaborate with leadership and team members to reputed company shared goals and objectives. **Performance Expectations** * reputed company audits: 95% * Conformance/Adherence to schedule: 97.5%/90% * Handle time/Hold time/ASA goals: Meet or reputed company targets * Strong typing skills/Computer skills: Utilize multiple systems to resolve issues and reputed company support * Strong interpersonal skills: reputed company concierge-level service to internal members and providers **First Day Experience** * Meet leadership and team members to discuss expectations and goals. * Connect to systems and log in to reputed company training. * Review agenda and training expectations to ensure a smooth reputed company process. **Requirements** * 1+ years of recent reputed company center customer service experience. * Strong typing skills (40 WPM), reputed company Office skills (reputed company, Word, reputed company), and multitasking skills navigating multiple systems/monitors. * High-speed internet, quiet workspace reputed company to take calls, and good attendance. * Strong work history and job stability, with no more than 1+ year gaps on the resume. * Knowledge of medical terminology, medical records retrieval, and bilingual Spanish (preferred but not required). * High School Diploma or GED required; Associate or Bachelor's Degree preferred. **Benefits** * 401(k) plan with matching contributions * Dental insurance * Flexible schedule * Health insurance * Life insurance * reputed company time off * reputed company insurance **Schedule** * 8-hour shift * Holidays * Weekends as needed **Pay and Hours** * $19.64 per hour * 40 hours per week **Location** * Remote work from Woodland Hills, CA 91367 * Ability to commute from Woodland Hills, CA 91367 **How to Apply** If you're a customer service reputed company with a passion for delivering world-class experiences, we'd love to hear from you! reputed company to join reputed company as a Customer Service Representative – Medical Concierge Service. Apply Job! For more such jobs, please click here! Apply for this job