**Experienced Customer Service Supervisor – Remote Opportunity with arenaflex**

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed expectations. As a Supervisor, Customer Service, you'll play a vital role in leading our team of customer service professionals to achieve outstanding results. If you're passionate about providing world-class service, have a knack for leadership, and thrive in a dynamic environment, we want to hear from you. **About arenaflex** arenaflex is a leading healthcare company that's committed to transforming the way we deliver care. Our purpose is to bring our heart to every moment of your health, and we're passionate about making a meaningful difference in the lives of our customers. With a focus on innovation, collaboration, and customer-centricity, we're shaping the future of healthcare. **Our Heart At Work Behaviors** At arenaflex, we believe that our people are the heart of our organization. Our Heart At Work Behaviors support our purpose and guide our actions every day. We're committed to: * Empowering our colleagues to make a meaningful impact * Fostering a culture of innovation and collaboration * Delivering exceptional customer experiences * Embracing diversity, equity, and inclusion * Prioritizing well-being and work-life balance **Job Summary** As a Supervisor, Customer Service, you'll be responsible for leading a team of customer service professionals to deliver exceptional service to our members and providers. You'll be accountable for: * Developing and implementing strategies to improve customer satisfaction, retention, and growth * Coaching and developing staff to achieve exceptional service standards * Monitoring performance metrics and providing timely feedback to staff * Building strong relationships with internal stakeholders and external partners * Identifying and removing barriers to job performance and ensuring regulatory compliance **Key Responsibilities** * Develops, motivates, evaluates, and coaches staff on work procedures, proper call handling, and teamwork to deliver excellent customer service * Is visible and available to staff to answer questions, monitor calls, and provide ongoing feedback * Utilizes available incentive programs to reward, recognize, and celebrate team and individual successes * Assesses individual and team performance on a regular basis and provides candid and timely feedback regarding developmental and training needs * Monitors all performance measures, such as daily stats and schedule adherence, and allocates resources to meet volume and performance demands * Develops and maintains strong collaborative relationships with constituents and internal business partners to maintain excellent lines of communication and share resources to meet common service center objectives * Removes barriers to job performance and ensures regulatory compliance * Attracts, selects, and retains high-caliber, diverse talent able to successfully achieve or exceed business goals * Builds a cohesive team that works well together * Acts as liaison between staff and other areas, including management, all segments, provider teams, etc., communicating workflow results, ideas, and solutions **Essential Qualifications** * 3-5 years of call center experience * 1-3 years of supervisory experience in a highly transactional organization * 1 year of data analysis experience working in Microsoft Excel with the ability to create charts and pivot tables from raw data * High-speed internet access (25 Mbps or higher) * Router located in a place where you can set up and work with a direct connection (not Wi-Fi) (ethernet cord directly from computer to router) **Preferred Qualifications** * Advanced computer skills, including MS Excel, Word, PowerPoint, OneNote, and QuickBase * Project management experience * LEAN Six Sigma methodology and experience * Education: High school diploma **Work Environment and Culture** As a remote employee, you'll have the flexibility to work from anywhere with a reliable internet connection. Our company culture is built on collaboration, innovation, and customer-centricity. We prioritize well-being and work-life balance, offering a range of benefits and programs to support your physical, emotional, and financial health. **Compensation and Benefits** * The typical pay range for this role is $40,600.00 - $75,000.00 * This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls * The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors * This position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above * Enjoy the rewards of an organization that puts its heart into caring for its colleagues and communities * The company offers a full range of medical, dental, and vision benefits * Eligible employees may enroll in the company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees * The company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits * CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners * As for time off, company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year **How to Apply** If you're passionate about delivering exceptional customer experiences and leading a team to achieve outstanding results, we want to hear from you. Apply now to become a part of our team at arenaflex. Apply Job! For more such jobs, please click here! Apply for this job