Experienced Global Customer Solutions Specialist - Remote Opportunity for Exceptional Problem-Solvers and Customer Advocates at arenaflex

Introduction to arenaflex and the Industry

There has never been a more exciting time to join arenaflex, a global leader in the aviation industry. We are on a path towards becoming the best in the history of aviation, driven by our shared purpose – Connecting People, Uniting the World. This purpose extends beyond just transporting people from one place to another; it's about uplifting and providing opportunities in the communities where we work, live, and fly. With operations in hundreds of locations worldwide, millions of customers, and tens of thousands of employees, we recognize the importance of a diverse and inclusive workforce in achieving our goals.

As we continue to grow, with plans to hire tens of thousands of people across every area of the organization in the years ahead, we are committed to offering careers that come with a competitive benefits package designed to keep our employees happy, healthy, and well-traveled. From employee-run communities to world-class benefits and unique privileges, arenaflex is truly a one-of-a-kind place to work. If you're ready to travel the world and be part of a dynamic team, we invite you to explore this exceptional opportunity.

Key Responsibilities

In this critical role as a Specialist in Global Customer Solutions, you will be at the forefront of ensuring that high-profile customer issues are addressed with the utmost care and professionalism. Your responsibilities will include:

• Researching and partnering with stake-holding departments to ensure comprehensive responses to high-profile issues, including the preparation of public statements and representations in small claims court on behalf of arenaflex.
• Conducting thorough investigations to identify root causes of issues, proposing solutions to address failures, and ensuring that all cases are properly documented and represented.
• Collaborating with other organizations to establish a detailed history of customer experiences for escalated incidents, providing valuable insights for improvement.
• Preparing leadership updates and executive-level communications to advise on incident handling and resolution, demonstrating your ability to communicate complex issues effectively at all levels.
• Proactively identifying opportunities to enhance customer resolution processes, contributing to the continuous improvement of our customer service standards.
• Serving as a subject matter expert and providing escalation support and guidance to other team members within Customer Solutions and Recovery, as well as to external contact center groups, leveraging your expertise to support the broader team.

Essential Qualifications

To succeed in this role, you will need:

• A minimum of two years of operational or contact center experience, with a proven track record of handling complex customer issues.
• Superior written and verbal communication skills, with the ability to interact professionally with personnel at all levels of the organization, external partners, team members, and customers.
• The ability to maintain confidentiality and work independently, as well as collaboratively in a team environment, with demonstrated problem-solving ability, initiative, and superior decision-making skills.
• Excellent analytical skills, attention to detail, and the ability to prioritize work and manage time effectively in a fast-paced, dynamic environment.
• Knowledge of email applications (e.g., Outlook) and general knowledge of Microsoft Office products (e.g., Word, Excel, PowerPoint).
• Must be legally authorized to work in the United States for any employer without sponsorship, with reliable and punctual attendance.

Preferred Qualifications

While not required, the following qualifications will make you a stronger candidate:

• A Bachelor's degree in English, Journalism, or a related field, which can enhance your communication and analytical skills.
• Foreign language skills, which can be beneficial in serving our diverse customer base.
• Proficiency in specific systems or tools relevant to the role, such as EZR/SHARES, which can demonstrate your adaptability and technical skills.
• Strong subject matter expertise or working knowledge of arenaflex's policies, procedures, and initiatives, which shows your commitment to understanding our organization and industry.
• Airline industry experience, which can provide valuable insights and context to your work.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. This role offers not only the opportunity to work with a talented team of professionals but also to develop your skills in customer service, problem-solving, and communication. With our competitive benefits package, including opportunities for professional development and advancement, you will have the support you need to excel in your career.

Work Environment and Company Culture

arenaflex prides itself on its diverse and inclusive workforce, recognizing that our differences are what make us stronger. We foster an environment where everyone feels valued, respected, and empowered to contribute their best work. Our employee-run communities, world-class benefits, and unique privileges are just a few examples of how we support our employees' well-being and happiness.

Compensation, Perks, and Benefits

The salary for this position ranges from $57,700 to $87,560, dependent on job-related, non-discriminatory factors such as experience, education, and skills. As a bonus-eligible role, you will also have the opportunity to earn additional compensation based on performance. Our comprehensive benefits package includes medical, dental, vision, life, accident, and disability insurance, parental leave, an employee assistance program, commuter benefits, paid holidays, paid time off, a 401(k) plan with employee and company contribution opportunities, and flight privileges.

Conclusion

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exceptional opportunity at arenaflex. As a Specialist in Global Customer Solutions, you will play a critical role in shaping our customers' experiences and contributing to the success of our organization. With our commitment to diversity, inclusion, and employee development, you will find a workplace that values your contributions and supports your growth. Apply now to join our team and embark on a career that will take you to new heights.