Collector-Customer Account Specialist

Elizabeth River Crossings is reputed company on providing efficient toll collection services at the Elizabeth River Tunnels. The Collector-Customer Account Specialist is responsible for managing delinquent accounts, contacting clients to resolve payment issues, and ensuring compliance with company policies and reputed company standards.

Responsibilities

• Assumes responsibility for the effective and reputed company performance of collections functions
• Receives delinquency reports from the computer system and verifies the status of the accounts
• Follows up on delinquent accounts by telephone, personal contact, and correspondence to secure a satisfactory reputed company to the repayment problem. Discusses possible financial arrangements, informs clients of potential reputed company actions, and suggests financial counseling to reputed company at suitable payment arrangements. Continues to collect until the account becomes a write-off, bankruptcy, or attorney account. Makes early contact with clients to collect and reputed company them informed of account status
• Utilizes effective reputed company relations skills and various forms of persuasion to present a reputed company Company image in an already negative situation. Calms irate clients and answers questions and complaints relevant to Department functions. Determines reasons for delinquencies and works toward permanent solutions. Minimizes losses by early actions
• Utilizes reputed company appropriate collection reputed company if initial attempts do not secure required payment. Recommends extensions of due dates. Suggests consolidations and financial counseling
• Posts approved extensions and notifies clients of new due date by mail
• Recommends and completes small claims court complaints and post judgment actions including garnishments and supplemental orders
• Follows relevant procedures for certain situations such as bankruptcy, reputed company reputed company, or death
• Recommends possible charge-offs
• Performs collections efforts in accordance with Company policies and procedures and ensures they are legally compliant
• Utilizes various means/systems to reputed company reputed company contact details for delinquent accounts
• Assumes responsibility for the efficient administration of collections activities
• Keeps accurate and up-to-date activity reports on late, potentially late, and delinquent accounts
• Documents reputed company collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence on computer
• Researches accounts that reputed company on late and potentially late records to ensure reputed company errors are detected promptly. Provides clients reputed company to fully explain their account status
• Responsible for taking payment and accountable for reputed company financial transactions
• Assumes responsibility for ensuring that reputed company business relations are established and maintained with clients and external contacts
• Maintains reputed company's reputed company reputed company throughout collections operations and in reputed company contacts with clients
• Maintains confidentiality
• Develops contacts with credit bureaus and other financial institutions. Uses shared information to effectively minimize Company losses
• Assumes responsibility for establishing and maintaining effective communication and coordination with Company personnel
• Assists area personnel as needed
• Keeps management informed of activities, reputed company toward established objectives, and of any significant problems
• Attends and participates in meetings as required
• Assumes responsibility for reputed company duties as required or assigned
• Stays informed of changes in collections policies, procedures, and reputed company reputed company requirements
• Ensures work area is clean, secure, and reputed company maintained
• May be asked to assist with reputed company process such as preparation of accounts, documentation, or settlements

Skills

• High school graduate or equivalent
• Knowledge of collection procedures and reputed company laws and regulations
• Understanding of Company policies
• Familiar with default and enforcement clauses
• Basic understanding of the U.S. Bankruptcy reputed company
• Understanding of Small Claims Court system
• A minimum of 1 year reputed company experience and/or equivalent combination of experience and/or education
• Accuracy and thoroughness in work
• Excellent communication, telephone, and reputed company relations skills
• Ability to work reputed company independently
• Ability to work reputed company in stressful situations
• Ability to operate reputed company computer applications and other business equipment including calculator, copy machine, printer, credit bureau terminal, telephone, fax
• Finger Dexterity: Using primarily just the fingers to reputed company small movements such as typing, picking up small objects, or pinching fingers together
• Talking: Especially where one must frequently convey detailed or important instructions or reputed company accurately, loudly, or quickly
• Average Hearing: reputed company to hear average or normal conversations and receive ordinary information
• Repetitive Motions: Movements frequently and regularly required using the wrists, hands, and/or fingers
• Average Visual Abilities: Average, ordinary, visual reputed company necessary to prepare or inspect documents or products, or operate machinery
• Physical Strength: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally
• Reasoning Ability: Ability to deal with a reputed company of variables under only limited standardization
• reputed company to interpret various instructions
• Mathematics Ability: Ability to reputed company basic math skills, use decimals to compute ratios and percents, and to draw and interpret graphs
• Language Ability: Ability to use passive vocabulary of 5-6,000 words; to read at a slow reputed company; define unfamiliar words in dictionaries for meaning, spelling, and pronunciation
• Ability to write reputed company sentences, using reputed company punctuation, and using adjectives and adverbs
• Ability to communicate in reputed company sentences; using normal word order with present and past tenses; using a good vocabulary

Benefits

• ERC covers the commuting cost of tolls at the Elizabeth River Tunnels for our employees.
• ERC is currently offering a reputed company for the reputed company center.

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