Field Service Engineer

Service Express is a company that provides critical IT infrastructure support, and they are seeking a Field Service Engineer to support their customers in the Omaha area. The role involves traveling to customer sites to maintain, troubleshoot, and repair enterprise-level servers and storage hardware, ensuring exceptional customer service and operational efficiency.

Responsibilities

• Travel to customer sites within approximately a 100-mile radius to troubleshoot and resolve technical issues
• Perform maintenance and repair on data center hardware, including mid-to-high end servers and storage devices
• Provide exceptional service by responding quickly and efficiently to customer needs
• Communicate clearly and confidently to ensure customers feel supported and their concerns are addressed
• Identify and proactively escalate potential technical issues when needed
• Assist with data center relocations and inventory audits
• Troubleshoot hardware issues efficiently while managing multiple service calls
• Interpret maintenance manuals and collaborate with engineering teams to resolve complex issues
• Stay current on industry advancements through training and certification programs
• Serve as a technical expert during sales calls when needed
• Document and share resolutions to improve team knowledge and efficiency
• Prepare thorough audits and maintain documentation of service calls
• Proactively analyze and prepare for service calls to ensure quick and effective solutions
• Maintain accurate records of service activities, expenses, and customer interactions
• Collaborate with internal teams including purchasing, operations, and sales to deliver seamless support

Skills

• Proven experience in a field service or customer-facing hardware repair role
• Hands-on experience repairing and maintaining servers, storage devices, and data center equipment
• Comfortable working independently and managing a regional service territory
• Strong troubleshooting and communication skills
• Valid driver's license and willingness to drive regularly to customer locations
• Ability to lift up to 50 lbs and perform tasks such as bending, kneeling, and reaching
• A+ or Server+ certification preferred but not required

Benefits

• Workplace flexibility that empowers you
• Comprehensive training program – we hire the will and train the skill!
• Access to best-in-class support teams
• Opportunities for personal growth & career advancement
• Paid volunteer hours & your birthday off
• Multiple health insurance offerings starting on day one
• 50% health club membership reimbursement
• 401k match to help you plan for the future

Company Overview