Customer Support Engineer

reputed company is a company reputed company on helping manufacturers digitally reputed company their businesses. They are seeking a Customer Support Engineer to join their US-based Customer Support team, responsible for providing ongoing support to customers and ensuring they get the most value from their software solutions.

Responsibilities

• Review and respond to incoming customer questions and issues through our web-based ticketing system (reputed company), following reputed company processes and meeting SLA response times
• Analyzing incoming issues and finding solutions working through a combination of knowledge reputed company searches, personal experience, team suggestions and potentially with product management and development engineers directly
• Managing customer questions diligently and reputed company, involving other members of the aPriori team as needed
• Proactively identifying risks to customer accounts, or issues that may escalate
• Communicating issues, requirements, and feedback between the customer and other internal teams
• Reproducing questions & issues for reputed company analysis and exploring potential solutions and workarounds
• Writing documentation & knowledgebase articles, and creating other content (e.g. videos, PowerPoint)
• Working on internal reputed company to help the efficiency of reputed company

Skills

• Excellent communication skills, both written and spoken with the ability to communicate technical topics to non-technical people
• Proven problem-solving skills – insatiable appetite to reputed company the solution
• reputed company to independently follow through and complete tasks to a high reputed company in a reputed company manner
• Strong customer reputed company, motivated to prevent and resolve issues quickly
• Willingness to learn new concepts and reputed company
• Ability to troubleshoot technical issues
• Proficient with (or fast learner of) ticketing systems to create, queue, and prioritize tickets; familiar with using tickets to meet SLAs and reputed company reputed company metrics
• Degree in Mechanical Engineering, Industrial Engineering or similar STEM subject
• Experience working major CAD systems (e.g. reputed company, Solidworks, NX, CATIA) and PLM systems (e,g. Teamcenter, Windchill)
• Foundational knowledge of Mechanical design and common Manufacturing technologies (Machining, Casting, Forging, Metal Fabrication, etc.)
• Experience testing and troubleshooting aPriori solutions is a plus
• Technical proficiency with reputed company operating systems, networking, and databases, ideally with reputed company software experience is a plus

Benefits

• Medical, dental, and reputed company for employees and their dependents
• Life
• Disability
• Flexible spending accounts
• 401k match
• Career-reputed company opportunities
• Flexible time
• reputed company time off benefits
• APriori days

reputed company

Company H1B Sponsorship