Client Service Analyst - Insurance

NCCI is a trusted source for accurate workers compensation information, committed to fostering a healthy workers compensation system. The Client Service Analyst role involves providing analytical support and client education regarding Experience Rating Programs while ensuring effective communication and resolution of client inquiries.

Responsibilities

• Utilize knowledge of filed regulatory manuals (i.e., Experience Rating Plan Manual, Basic Manual), to provide detailed explanations and educate clients on the appropriate use of rules for unique business-related inquiries
• Analyze claim and payroll information from insurance carriers to explain year-over-year variations in worksheet calculations
• Provide technical instruction to insurance agents and insurance carriers regarding payroll, loss and insured ownership information to complete regulatory required forms for the production of Experience Ratings, Classification Credit Premium Adjustment Program (CCPAP), and other premium modification programs
• Utilize extensive knowledge of our organization’s products and services, makes client recommendations that facilitate self-service opportunities and ongoing client education
• Lead or participate in department projects and initiatives (e.g., research and revise department procedures, participate in process improvement and systems enhancement projects by recommending changes and assisting with testing)
• Assist with training (e.g., on the job trainer for new hires and develop and conduct presentations in staff, and department meetings)

Skills

• A bachelor's degree and a minimum of one (1) year experience in a customer-facing analytical role, or equivalent experience acquired through internship or pertinent educational experience
• Outstanding written and verbal communication skills are required as this role is responsible for direct client engagement as a front-line representative of NCCI
• Excellent listening and probing ability with the ability to interpret and clarify information being provided by clients
• Ability to interpret rules and guidelines and translate that information to clients to ensure their understanding
• Ability to make decisions where the process steps are not clearly defined, or the work falls outside the standard procedures
• Strong Analytical, interpersonal and decision-making skills
• Strong organizational, research, PC, and multitasking skills required
• Ability to work independently, as well as within a team environment, while possessing excellent judgment
• 3 years of experience in an analytical client service position in industries such as insurance, finance, banking or other industries with transferrable skills
• General understanding of worker's compensation insurance or insurance industry experience
• Industry Specific Coursework or Industry Designations such as AIS, AU or CPCU

Benefits

• On-site restaurant and coffee shop
• Employee activities
• On-site fitness center and game room
• Sports leagues
• A fantastic benefits package that’s hard to find in south Florida

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