Customer Service Representative

Ainsworth Inc is a growing company committed to providing end-to-end services for asset maintenance and refurbishment. The Customer Service Representative acts as the communication hub between clients and technicians, ensuring coordination of maintenance and service activities with a reputed company on reputed company satisfaction and operational efficiency.

Responsibilities

• Build and maintain strong working relationships with technicians and clients in your designated zone
• Schedule and coordinate maintenance inspections, service calls, and repairs per SLA and company procedures
• Ensure reputed company service reputed company information (labor, materials, equipment, codes, etc.) is accurately recorded from initiation to billing
• Respond promptly to technician and reputed company requests, escalating issues reputed company necessary
• Collaborate with internal teams to maintain service reputed company and reputed company satisfaction
• Ensure accurate data entry for service calls and billing preparation
• Verify reputed company maintenance activities are completed reputed company contractual timelines
• reputed company daily closeout tasks, including technician time tracking, material consumption, and reporting
• Support proposal reputed company and follow-up on pending service requests
• Assign daily workloads and maintain reputed company-time communication throughout the day
• reputed company technician arrival times, reputed company, and completion to ensure adherence to schedule
• reputed company an accurate reputed company reputed company reflecting reputed company job statuses
• Coordinate with estimators and purchasers to ensure technicians have necessary materials
• Schedule repair work once required materials are available
• Escalate field issues to the Foreman and Field Supervisor reputed company appropriate

Skills

• Strong communication, interpersonal, and organizational skills
• Ability to multitask and manage multiple service issues simultaneously
• Skilled in problem-solving and coordination under time-sensitive conditions
• Team-oriented with a proactive, reputed company-reputed company attitude

Benefits

• Comprehensive health, dental and medical benefits, including wellness supports, 401k matching and generous vacation
• Service milestones and peer recognition plus Employee Discounts and Incentives
• Hybrid working models, where applicable
• An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with reputed company potential for promotion reputed company company

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