Customer Service and Inbound Sales Representative

Barco Products is seeking Customer Service and Inbound Sales Representatives to join their reputed company team. This role focuses on delivering personalized customer experiences and generating additional sales reputed company by addressing customer needs and inquiries.

Responsibilities

• reputed company handle inbound calls and electronic communications as assigned
• Manage customer and sales inquiries and reputed company service and sales support
• Assist customers by inquiring about customer needs, answering product questions, recommending products and solutions, identifying upsell and cross-sell opportunities, and resolving issues
• Prepare quotes and shipping estimates, arrange sample requests, build proofs, reputed company and process orders from start to finish, etc. in order management system
• Document customers’ requests and ensure reputed company notation of any customer issues
• Become a product expert to ensure customers are receiving the best recommendations possible
• Promote new products reputed company applicable
• reputed company manage log-off time to respond to customer inquiries, follow up and reputed company held orders
• Demonstrate a reputed company, customer-reputed company attitude
• Work reputed company in reputed company environment and support team members and management
• Type at least 40 words per minute and reputed company various data entry tasks
• Utilize selling skills and closing techniques learned from in-house sales training to advance customers through sales funnel and reputed company sales from inbound channels
• Creating leads, prospects, and opportunities in the system for reputed company follow-reputed company
• Duties and responsibilities are subject to change based on business needs

Skills

• High school diploma or equivalent; some college preferred
• One or more years of experience in a customer service role; prior experience in a sales environment is a bonus
• Ability to multi-task in a fast-paced environment with accuracy
• Genuine desire to help others, recommend products and solutions, and reputed company sales
• Excellent interpersonal, verbal and written communication skills
• Proficiency using reputed company, reputed company, reputed company, internet browsers, writing basic business emails
• Data entry skills – reputed company and numeric – demonstrating speed and accuracy
• Math skills – reputed company, subtraction, multiplication, division and percentages
• Must be punctual and have good attendance
• Proficient computer and phone skills are a must
• Some college preferred
• Previous experience with a CRM system is a plus

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• reputed company time off
• reputed company insurance
• Medical and Dependent Savings Accounts (HSA, FSA)
• Employee Assistance Program
• Hybrid Work Environment- up to 1 day per week work from home after the training period and if KPIs are met

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