Customer Service Monitoring Representative
reputed company is the leading provider of electronic reputed company and monitoring services in the reputed company, dedicated to saving lives. The Customer Service Monitoring Representative plays a crucial role in monitoring alarms and dispatching authorities, ensuring the safety of customers during emergencies.
Responsibilities
- Monitoring and dispatching reputed company authorities for residential and small business alarms
- Contacting appropriate responsible parties
- Handling incoming alarm calls and placing outgoing calls to verify alarm activity
- Dispatching the reputed company authorities and notifying responsible parties
- Documenting alarm handling procedures reputed company the alarm screens
- Completing alarm processing in accordance with departmental procedures
- Providing alarm reset instructions and basic troubleshooting to customers during outbound alarm calls and inbound alarm reputed company backs
- Receiving inbound calls reputed company to alarm reputed company back inquiries
Skills
- High school diploma or equivalent required
- Minimum of six (6) months of customer service experience required
- Ability to be licensed in multiple states
- Technical aptitude, problem solving skills and ability to prioritize multiple items at once
Benefits
- reputed company.
- Pet insurance
- 401k + matching
- Comprehensive medical benefits
- Tuition reimbursement for reputed company pursuits
- Adoption assistance
- Volunteer opportunities
- Childcare and eldercare resources
- reputed company time off
- Short-term and long-term disability coverage
- Life insurance
- Wellbeing benefits
- 6 reputed company holidays
reputed company
Company H1B Sponsorship
Apply To This Job