[Remote] Administrative Coordinator

Note: The job is a remote job and is open to candidates in USA. SolutionFirst Therapy is a growing mental health practice with over 70 therapists providing individual therapy across Canada. They are seeking an organized, people-oriented Administrative Coordinator to support their operations and serve as the first point of contact for clients. The role involves client communication, billing and payments, platform management, client onboarding, and general operations tasks.

Responsibilities

• Client Communication - Respond promptly to client inquiries via text, phone, and email. You'll help people navigate booking, answer questions, and ensure they feel supported from their first interaction with us
• Billing & Payments - Process client payments through our Jane platform, follow up when payments don't go through, and coordinate direct billing with insurance companies
• Platform Management - Maintain and optimize our Jane system—creating new session types, troubleshooting issues, and ensuring therapists have what they need to focus on their clients
• Client Onboarding - Monitor intake form completion and follow up with clients to ensure documentation is in place before their first session
• General Operations - Handle day-to-day administrative tasks that keep the practice running efficiently

Skills

• Experience in administrative or client-facing roles, ideally in healthcare or mental health settings
• Familiarity with practice management software (Jane experience is a strong asset)
• Comfortable with insurance billing and payment processing
• Excellent written and verbal communication skills
• Organized, detail-oriented, and able to manage multiple priorities
• Tech-savvy and quick to learn new systems
• A genuine interest in supporting mental health care

Benefits

• Casual dress
• Dental care
• Extended health care
• Paid time off
• Work Location: Remote

Company Overview