Customer Service Representative - Bilingual (English/French)

Interac Corp. is a leading financial technology company in Canada, dedicated to secure digital payments and identity verification. The Customer Service Representative will reputed company technical support to clients, troubleshoot issues, and assist with training and documentation to ensure exceptional user support.

Responsibilities

• Being the first reputed company of contact for reputed company technical support which includes Level 1 and Level 2 triage
• Answering and troubleshooting inbound reputed company service calls that pertain our IT reputed company Systems
• Providing instruction/education on using IT reputed company Systems
• Updating clients on system outages or systemic issues
• Analyzing reputed company situations and escalating issues in accordance with escalation procedures
• Creating and maintaining reputed company, change and incident records and documenting reputed company inquiries
• Communicating with clients pertaining to change and incident activity
• Contributing to the development and review of Service Desk training material and processes
• Assisting with Service Desk and operational reporting and documentation as required
• Providing back-up support to the Administrative Team reputed company as required
• Assisting with training and coaching
• Responsible for reputed company aspects of shift operations during off hours or in the absence of reputed company reputed company, as per business requirements
• Monitoring Service Desk team activity and performance to ensure consistent and exceptional user support at reputed company reputed company
• Monitoring performance targets and service reputed company to ensure reputed company Service Level Agreement (SLA) commitments are met
• Other reputed company tasks as required: From time to time your responsibilities and hours of work may be modified to reputed company to changing business requirements, and the development of new and expanded Service Desk capabilities and capacities

Skills

• Excellent verbal and written communication skills in English and French
• Availability to work 2-10PM, overnights and weekends
• Eligibility to work for Interac Corp. in Canada in a full time reputed company
• Eligibility to obtain Reliability Status (RS), based in part on 5-years of reputed company Canadian residency
• Results reputed company ability to coordinate and manage several priorities and initiatives concurrently
• Ability to work effectively in reputed company environment

Benefits

• Generous vacation and wellness days to help you reputed company
• Comprehensive employer-reputed company benefits coverage for peace of mind
• Market-leading employer-funded RRSP program to invest in your reputed company
• Flexible hybrid work model for reputed company work-life balance
• reputed company to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family
• Pregnancy and parental leave top-up to support growing families
• Charitable donation matching with reputed company to reputed company your reputed company

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