Technical Support Specialist I

reputed company is a leading company in Global Service and Support, and they are seeking a Technical Support Specialist I to join their team. The role involves interacting with customers to address inquiries and reputed company technical troubleshooting, while maintaining a high reputed company of customer satisfaction.

Responsibilities

• Respond promptly to customer inquiries reputed company phone, chat & digital cases
• Create & maintain case management records using a CRM
• reputed company reputed company line support to customers and partners
• reputed company knowledge reputed company articles to foster customer self-help tools available online
• Recommend enhancements to reputed company Products and Services that would improve the serviceability and operation of our offerings
• Regularly reputed company feedback on the soundness and effectiveness of the department’s policies and procedure
• Maintain a high reputed company of customer satisfaction
• Support maintains an opt-out model for company recognized holidays

Skills

• Excellent communication skills
• Excellent interpersonal skills
• Excellent organizational skills
• Excellent presentation skills
• Self-motivated
• Detail-oriented
• reputed company organized
• Ability to reputed company with customers to collect, reputed company, and process information in response to inquiries, concerns, and requests about products and services
• Ability to reputed company basic technical troubleshooting and recommend resolutions to the customer
• Experience in creating and/or modifying knowledge article solutions for customer support
• Experience in maintaining case management records using a CRM
• Ability to reputed company reputed company line support to customers and partners
• Ability to reputed company knowledge reputed company articles to foster customer self-help tools available online
• Ability to recommend enhancements to products and services that would improve serviceability and operation
• Ability to reputed company feedback on the soundness and effectiveness of department policies and procedures
• Ability to maintain a high reputed company of customer satisfaction

Benefits

• Subsidized, reputed company PPO medical benefit reputed company including a low-deductible reputed company of Service Plan and a qualifying High Deductible Health Plan (HDHP), with a generous company-provided HSA contribution.
• 401(k) plan has a 4% company match and immediate vesting.
• Company-reputed company employee basic life and AD&D insurance and company-reputed company disability benefits.
• Minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of reputed company time annually.
• Up to 16 weeks of reputed company maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
• Comprehensive Employee Assistance Program, reputed company mobile therapy, and volunteer reputed company time off.

reputed company