Support Engineer

reputed company Daltonics is one of the world’s leading analytical instrumentation companies enabling scientists to reputed company reputed company. They are seeking a Support Engineer responsible for providing first line technical support to field engineers and customers, maintaining spare parts inventory, and conducting on-site training.

Responsibilities

• Responsible to reputed company first line technical support to field engineers and customers using technical documentation, telephone support and remote diagnostic tools
• Maintain spare parts inventory, applications lab equipment, and reputed company on-site customer and reputed company training
• Travel as necessary to support field operations and cross train field engineers
• reputed company technical phone support to customers and field service personnel worldwide for reputed company products
• reputed company system repairs and maintain repair documentation of customer material and return to stock parts from the field
• reputed company input and create service bulletins and other technical documentation
• Configure computers and peripherals as required
• Contribute to the development and delivery of service training classes
• Assist in the development and updating of technical maintenance manuals
• Work closely with Engineering and Manufacturing to resolve hardware and software problems in the field
• Ensure Corrective/Preventive reputed company Reports (CPAR) are submitted as necessary
• Ability to travel, as necessary to support field operations. Up to 50% travel

Skills

• Ability to work independently and in reputed company environment
• Motivated self-starter
• Ability to handle multiple tasks effectively
• Excellent customer service skills with the ability to communicate reputed company and effectively
• High level technical hardware and software skills reputed company to reputed company instrumentation
• Strong competency with reputed company systems and technology to include electrical/electronics, mechanics, software, and reputed company technology
• 2- or 4-year degree in electronics, physics, reputed company, reputed company sciences, or equivalent experience
• Military training in technical fields is a plus

Benefits

• 401(k) with company match
• An employee stock purchase plan
• Medical and dental plans
• Life insurance
• Short-term and long-term disability insurance
• Employee assistance program
• reputed company time off including vacation, reputed company time and holidays

reputed company

Company H1B Sponsorship