Network Operations Center (NOC) Analyst

Mitsubishi UFJ Financial Group (MUFG) is one of the world’s leading financial groups, committed to making a difference for every client and community. They are seeking a proactive NOC Analyst to monitor and troubleshoot network and infrastructure alerts, ensuring optimal performance for critical financial systems.

Responsibilities

• Monitor and respond to network and infrastructure alerts using tools such as SolarWinds, ensuring optimal performance and reliability for critical financial systems
• Provide Tier 1 and Tier 2 support for Windows servers and related technologies
• Automate NOC functions using scripting (PowerShell, Python) and tools like Power Automate to improve efficiency
• Host and manage incident resolution calls on a 24/7 basis
• Maintain and update weekly and monthly NOC reports
• Support Active Directory services for secure and efficient user access
• Respond to alerts, incidents, and service requests promptly to minimize downtime
• Collaborate with cross-functional teams to escalate and resolve complex issues impacting financial systems
• Perform routine checks on network equipment and configurations
• Create and maintain accurate documentation (Runbooks, Procedures) for incidents and preventive measures
• Follow established incident response and escalation procedures aligned with financial industry standards
• Use tools such as Microsoft Office, Teams, ServiceNow, xMatters, SecureCRT, WebEx, and others for communication and collaboration
• Contribute to continuous improvement of NOC processes and procedures
• Stay current with industry trends and emerging technologies to enhance monitoring and automation capabilities

Skills

• Bachelor's degree in a related field or equivalent experience
• 1–2 years of experience in a NOC or similar role supporting network and Windows server environments
• Strong understanding of networking protocols, hardware, and Windows server administration
• Experience with Active Directory and secure user access management
• Familiarity with tools such as SolarWinds, ServiceNow, xMatters, Microsoft Office, Teams, SecureCRT, WebEx
• Scripting experience (PowerShell, Python) and automation mindset
• Excellent problem-solving and analytical skills, with attention to detail
• Ability to work in a fast-paced, 24/7 operational environment
• Strong communication skills for both technical and non-technical audiences
• Relevant certifications (e.g., Cisco CCNA, CompTIA Network+, Microsoft) are a plus
• Experience with Power Automate and leveraging Copilot for productivity
• Familiarity with financial industry compliance and security standards
• Demonstrated ability to innovate and improve processes using technology

Benefits

• Comprehensive health and wellness benefits
• Retirement plans
• Educational assistance and training programs
• Income replacement for qualified employees with disabilities
• Paid maternity and parental bonding leave
• Paid vacation
• Sick days
• Holidays

Company Overview