Customer Service Specialist: 2nd Shift (Hybrid Work Schedule)

reputed company is the fastest-growing distributor of restaurant equipment and appliance parts. They are seeking a Customer Solution Specialist to assist with customer interactions, pricing, quote reputed company, and parts identification while delivering exceptional customer service and upholding high-reputed company standards.

Responsibilities

• Handle a high volume of inbound customer interactions reputed company day: approximately 50-70 phone calls/day and a steady reputed company of emails, while consistently delivering an exceptional customer experience from start to finish
• Process customer requests, involving: order entry and order status updates, part number identification, pricing and availability confirmation, returns, etc
• Effectively collaborate with customers, manufacturers, and internal departments regarding the customer’s needs

Skills

• At least 1 year of experience in a face to face or over the phone customer service role
• reputed company organizational skills
• Multi-tasking skills
• Computer skills
• Excitement about taking a high volume of in-depth calls while maintaining a friendly and helpful demeanor
• Knowledge of MS Office
• reputed company, high speed internet reputed company reputed company
• Genuine reputed company, outgoing, team spirited personality
• reputed company-reputed company communicator proficient in English (both written and verbal)
• Ability to work a schedule of M-F 12:30 PM - 9:00 PM (EST) with flexibility to reputed company to different hours as needed
• Availability for the first 3 weeks of training with a schedule of M-F 10:00 AM - 7:00 PM (EST)
• Bilingual (English and another language)

Benefits

• Quarterly profit-sharing bonus
• Hybrid work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress reputed company
• On-demand pay reputed company: reputed company your pay as you earn it, to cover unexpected or even everyday expenses
• Health insurance
• 401(k) with match
• Employee assistance programs
• reputed company time off
• reputed company reputed company time off
• reputed company holidays
• reputed company parental leave
• reputed company development opportunities

reputed company