IT Technician

Colliers Engineering & Design is seeking an IT Technician for their Holmdel, NJ office. The role involves providing exceptional user support, ensuring smooth daily operations, and tackling various hardware and software challenges.

Responsibilities

• Collaborate with other departments within the organization
• Respond to tickets in accordance with SLA guidelines
• Serve as the first point of contact for helpdesk inquiries
• Record, track, and document the help desk request problem solving process including actions taken through to the final resolution
• Image computers when necessary
• Install and configure hardware and software
• Repair and replace equipment as needed (computers, servers, switches, network devices, UPS)
• Provide onsite and remote support to end users
• Assist with audio and video conferencing systems such as Teams and Logitech setups as needed for meetings
• Set up new workstations for users (deploying equipment, checking over account setups)
• Ability to work in Active Directory
• Create documentation for staff for training purposes
• Solid understanding of computers, networks, software and Windows Operating Systems
• Knowledge of networking protocols, including TCP/IP, DNS, DHCP, VLANs, etc
• Basic understanding of firewalls
• Previous experience with remote support tools
• Experience using ticketing systems such as Service Now
• Participate in rotating schedule for New Hire training
• Must be able to foster good relationships with the team and organization
• Ability and willingness to quickly learn new technologies and software

Skills

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
• 0-2+ years of experience in desktop support or related field
• Experience IT service management methodologies
• Ability to read, write and understand English for purposes of comprehending written job-related communications and verbal instructions and interactions
• Customer service mindset
• Strong organizational and time management skills
• Excellent verbal and written communication skills
• Familiarity with computer hardware including servers, switches, network devices, etc
• Familiarity with Microsoft desktop operating systems and applications
• Pro support M365: Word, Excel, Outlook, PowerPoint
• Must have the ability to effectively administer troubleshooting procedures
• Must be able to work in a collaborative team environment
• Ability and willingness to travel to client sites as needed
• Ability and willingness to work overtime when needed
• CompTIA A+, Network+, Security+, Cisco CCNA, or Microsoft MCSA/MCSE preferred

Benefits

• Company paid medical, dental, and vision coverage
• Paid pregnancy disability leave
• Short- and long-term disability insurance
• Life insurance
• A company-matched 401(k)/Roth
• Paid time off that includes parental and military leave
• Employee referral and professional license bonuses
• A straight time policy that compensates exempt employees for billable hours worked in excess of 40 billable hours within a work week
• Reimbursement for education
• A free in-house resource for hundreds of educational and self-enrichment courses
• Mentorship program
• Wellness program
• Women’s Organization
• Ongoing philanthropic opportunities

Company Overview

Company H1B Sponsorship