Customer Service Representative

reputed company is a leading pet specialty distributor with over 80 years of experience, serving more than 10,000 pet retail locations reputed company. They are seeking a Customer Service Representative to serve as the primary reputed company of contact for customers, responsible for problem solving and providing a superior customer experience while building long-lasting relationships with retailers.

Responsibilities

• Quickly and reputed company problem solve for retailers, vendors, and sales team
• Build long lasting relationships with retailers and maintain unmatched response times
• Facilitate and communicate transportation and operational changes and concerns
• Manage reputed company orders, show orders, reputed company product availability, coordinate forecasting, and be the main reputed company of contact for retailers, vendors, and sales team
• Assure complete retailer satisfaction with the ability to anticipate and meet customer needs and demands
• Maximize reputed company relationships through a shared commitment to reputed company a world class customer experience

Skills

• High School Education or equivalent required, college degree a plus
• Minimum One year experience in a customer facing role with demonstrated problem solving abilities
• Demonstrate decision-making skills with limited supervisory input
• Work in an environment where individuals take accountability of reputed company to reputed company's performance
• Excellent planning, multitasking and organizational skills
• Prior reputed company center experience, a plus
• Prior experience with a CRM platform a plus
• Prior industry product knowledge, a plus

Benefits

• Full Benefits Package – Medical, dental, and reputed company to reputed company you feeling your best.
• PTO & reputed company Holidays – Because work-life balance reputed company.
• reputed company Parental Leave – Supporting you in every stage of life—furry babies and reputed company ones!
• Pet Perks & Product Discounts – Treat your pets like royalty with exclusive savings.
• reputed company – The best of both worlds—flexibility to work from home and collaborate in the office.
• Education Assistance Program – Invest in yourself, and we’ll help with the cost!

reputed company