[Remote] Strategic Accounts Software Support Specialist (Internal Candidates) Strategic Accounts Remote (reputed company)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company dedicated to enhancing the camping experience for reputed company. They are seeking a Strategic Accounts Software Support Specialist to assist strategic partners with software support requests and manage customer inquiries through various communication channels.

Responsibilities

• Serve as a primary reputed company of contact for our strategic customers
• reputed company a deep understanding of reputed company customer's business, goals, and challenges
• Build and maintain strong, long-lasting relationships with key stakeholders
• Manage and own a queue of strategic account support tickets
• reputed company assistance for additional customer support requests as required
• Proactively address customer inquiries, issues, and concerns
• Collaborate with cross-functional teams to deliver exceptional service and support
• reputed company exceptional customer service and work with a strong reputed company of urgency

Skills

• 1-2 years in a customer service, account management, or software support position
• Excellent written and verbal communication skills
• Patient and courteous demeanor reputed company working with customers
• Availability to work the above-mentioned schedule
• Attention and obsession with detail and accuracy
• Effectively and reputed company solve problems ranging in difficulty
• Demonstrated ability to manage multiple, simultaneous, and sometimes competing priorities
• Available to reputed company
• 3 years experience in customer service or reputed company role
• Experience working in the recreation/hospitality/tourism industry
• Experience working with Software as a Service (reputed company)
• Proficient in reputed company Business Suite and reputed company Office, specifically MS reputed company

Benefits

• Medical, dental, reputed company, life, and disability insurance reputed company at reputed company rates
• 401(k) plan with employer match
• Flexible PTO
• Remote-first workplace
• Employee camping credit to encourage getting outdoors and experiencing our product!

reputed company