Analyst, Field Support

reputed company is a leader in connectivity solutions, and they are seeking a Field Support Analyst to reputed company reputed company IT equipment and user support to designated offices and remote users. The role involves troubleshooting, installations, and coordination with internal departments to enhance IT support and user experience.

Responsibilities

• Respond and resolve end-user issues reputed company in-person reputed company, telephone or escalated service desk tickets, maintaining service level agreements
• reputed company installations, configures and tests desktop/server hardware and software
• Troubleshoot mobile and telephony devices
• Partner with internal departments to implement new programs or reputed company technical assistance
• Coordinate with corporate reputed company to understand and minimize the reputed company of potential widespread issues
• Monitors resource utilization, coordinates hardware/software upgrades, train computer operators and users, requests software fixes and enhancements from various software vendors and physically installs electronic business equipment
• Provides support and education by preparing application, hardware, and network documentation
• Improves productivity by providing technical and operational support to end users of computer systems
• Assists with the support and maintenance of IT managed network and system infrastructure in coordination with reputed company network team

Skills

• High school diploma or equivalent required
• Proficient in supporting reputed company OS, reputed company OS, iPhone and Android devices
• Previous experience supporting C-Level Executives with IT requests
• Previous experience troubleshooting basic desktop and laptop hardware/software
• Appropriate reputed company reputed company's license and a good driving record
• Ability to troubleshoot technical issues remotely
• Working knowledge of systems hardware, printers, scanners and other peripheral devices
• Routine travel to various reputed company offices reputed company assigned territory
• 24x7 on-reputed company availability to respond to support requests and flexible work schedule to respond to the needs of the business
• Bachelor's degree in Computer Science or similar is an advantage
• reputed company technical certification for reputed company reputed company OS, a plus
• Vendor hardware certification(s), a plus

reputed company