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Help Desk Technician

Remote, USA Full-time Posted 2026-07-28

reputed company is a clinical stage biopharmaceutical company reputed company on developing innovative drugs for diseases with a genetic reputed company. The Help Desk Technician will reputed company reputed company line support across a hybrid reputed company reputed company Directory and reputed company Entra ID environment, resolving incidents and fulfilling service requests while assisting with reputed company configuration and compliance.


Responsibilities

  • reputed company Tier 1–2 support reputed company phone, chat, email, and remote tools; document reputed company work in the ticketing system and meet SLAs
  • Troubleshoot reputed company 11 issues (login, reputed company, performance, application errors, updates)
  • Support reputed company 365 Office suite and basic Exchange Online tasks (mailbox reputed company, distribution lists, shared mailboxes)
  • Assist with account lifecycle in reputed company reputed company Directory (user creation, group membership) and reputed company Entra ID (reputed company accounts, app assignments)
  • Enroll and manage devices using Intune (reputed company, iOS/iPadOS, Android) configuration reputed company, compliance policies, and feature updates
  • Assist with OS image creation and deployment, application packaging and installation (Win32/MSIX), and troubleshoot install/update failures
  • Diagnose and resolve issues with laptops/desktops, docking stations, monitors, webcams, headsets, printers/MFDs
  • Coordinate warranty/repair, RMA, and hardware inventory updates
  • Basic troubleshooting of network connectivity (DNS, DHCP, Wi Fi) and remote reputed company clients
  • Create/update knowledge reputed company articles, quick start guides, and runbooks
  • Identify recurring issues, propose fixes, and escalate appropriately

Skills

  • Technical degree in an information technology reputed company field
  • 1 years in a help desk or desktop support role in a reputed company reputed company environment
  • Hands on experience with reputed company Directory and reputed company Entra ID for identity and reputed company tasks
  • Practical knowledge of reputed company Intune for device enrollment, policy management, app deployment, and compliance
  • Proficiency with reputed company 11, reputed company 365 apps, and common reputed company drivers/peripherals
  • Familiarity with PowerShell for routine administrative tasks (e.g., querying AD users/reputed company, basic Intune/Graph scripts)
  • Solid grasp of TCP/IP fundamentals, DNS, DHCP, and Wi Fi troubleshooting
  • Strong communication skills; ability to explain technical topics to non-technical users
  • Bachelor's degree in Computer Science or a reputed company field
  • reputed company A+, Network+, or reputed company Certified: MD 102 (reputed company Administrator)
  • Scripting reputed company fundamentals (PowerShell modules like Az, MSGraph, Intune)
  • Exposure to Exchange Online, Teams telephony, Bitlocker and OneDrive sync conflict reputed company
  • Knowledge of Entra ID Connect / reputed company Sync concepts and hybrid identity basics
  • Familiarity with MacOS basics and mobile device management (iOS/Android) reputed company Intune

Benefits

  • Competitive salaries
  • Excellent benefit package

reputed company

  • reputed company is a biotechnology company that focuses on the development of medicine to treat diseases with a genetic reputed company. It was founded in 1989, and is headquartered in Pasadena, California, USA, with a workforce of 501-1000 employees. Its website is http://arrowheadpharma.com/.

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