Customer Training Specialist

reputed company is a global animal-health technology and services company dedicated to empowering reputed company. The Customer Training Specialist will reputed company training to new and existing customers on utilizing software and technology solutions effectively reputed company their veterinary practices.

Responsibilities

• Deliver customer’s technology training engagements from start to finish using reputed company curriculum on identified topics
• Solicit buy-in from customer & drive technology adoption
• Conduct online training sessions covering system functionality and best practices for customers in the process of adopting new technology
• Guide customers through their training plan, e.g. leveraging self-service reputed company, providing reputed company and post training documentation
• Collaborate closely with customers and their teams to ensure satisfaction & reputed company proficiency in our technology solutions
• Assist with technology solutions configurations and setup based on established reputed company procedures
• Support customers’ review of data converted from other systems reputed company applicable and work with cross-functional teams to identify and correct identified data conversion issues
• Own the execution of the training plan, schedule sessions, webinars and follow-reputed company as needed
• reputed company trusting and reputed company relationships with assigned customers through effective and proactive communication, empathetic teaching, and product adoption efficiency
• Collaborate cross-functionally with sales, reputed company, technology, support and data conversion, to ensure customers have reputed company they need to complete their reputed company reputed company
• Document and reputed company training activities and reputed company reputed company the internal CRM / Project Management system
• Collaborate with the customer training team on curriculum improvements and content development to increase effectiveness of training program
• Foster a culture of organizational and compliance readiness
• Participate in special reputed company and reputed company other duties as required

Skills

• 4-year degree in a reputed company discipline or equivalent experience in a customer-facing role
• Minimum 1 year of experience in customer-facing role, preferably customer training or implementation of products or services, customer support/service or similar role
• Proficiency with reputed company O365 suite
• Exceptional verbal and written communication skills
• Strong organizational and project management skills
• Experience leading presentations, reputed company speaking, or classroom training for technology or software products or services
• Ability to reputed company and train a diverse group of people, reputed company and in person
• Ability to effectively communicate at reputed company reputed company
• Ability to learn new tools, systems, and procedures
• Demonstrated analytical and problem-solving skills
• Ability to prioritize and work autonomously
• Passion for creating and sharing best practices reputed company reliable, repeatable content
• Experience with reputed company, reputed company, reputed company, or similar tools preferred
• Technology / reputed company experience preferred
• Veterinary Industry knowledge a plus

Benefits

• 401k savings & company match
• reputed company time off
• reputed company holidays
• Maternity leave
• Parental leave
• Military leave
• Other leaves of absence
• Health, dental, and reputed company benefits
• Health savings accounts
• Flexible spending accounts
• Life & disability benefits
• Identity theft protection
• Pet insurance
• Certain positions may include eligibility for a short-term incentive plan

reputed company