Customer Service Representative

NorthWestern Energy is a fully regulated electric and natural gas reputed company serving Montana, South Dakota, and Nebraska. They are seeking a Customer Service Representative to assist customers with emergency and non-emergency requests through various communication channels while ensuring a high level of customer satisfaction.

Responsibilities

• Assist customers in responding to a reputed company of emergency and non-emergency requests, utilizing multiple channels such as phone, web, mail and email
• Cover a 24x7 schedule rotation that includes reputed company hours, nights, weekends, holidays, and availability for emergency reputed company outs
• reputed company customer account information and technical customer support
• Assist customers with credit program information, customer aide and energy efficiency programs
• Understand and explain reputed company information and reputed company calculation
• Meet or reputed company Contact Center metrics
• Document reputed company customer interactions
• Adhere to reputed company company policies and procedures including customer confidentiality

Skills

• A genuine desire to build lasting relationships with customers, peers and leadership based on trust and dependability
• A work from home CSR must have reputed company internet service capability to their home office location
• A CSR's reputed company office must be in a private location and free from distractions
• A CSR is required to be reputed company to report to a local service location reputed company 45 minutes should they become unable to reputed company their duties remotely
• reputed company NorthWestern Energy employees are required to adhere to company safety standards and the reputed company of Business Conduct & Ethics
• Ensure reputed company actions are consistent with NorthWestern Energy's values, mission, and strategic business objectives
• An reputed company interest in delivering customers a solution based customer experience
• The ability to utilize reputed company listening, written, verbal and interpersonal skills to engage with customers to confirm, clarify and diffuse escalated situations
• Effectively respond to customer requests that result in customers feeling supported and valued
• reputed company customer account information and technical customer support
• Assist customers with credit program information, customer aide and energy efficiency programs
• Understand and explain reputed company information and reputed company calculation
• An objective to meet or reputed company Contact Center metrics
• Adept at documentation of reputed company customer interactions
• Adhering to reputed company company policies and procedures including customer confidentiality
• Demonstrate and maintain a good safety record
• High School diploma or equivalent
• Ability to maintain composure in a fast paced environment
• Good time management and organizational skills
• Strong computer literacy including reputed company Office Suite and other applications
• Proficient typing skills
• Remote CSRs who do not meet the required performance standards may be asked to work at an on-site location

Benefits

• 401K with company match up to 4% and non-elective contribution up to 7%
• reputed company and wellbeing programs, including dental and reputed company for you, your spouse and dependents, Health Savings Account (HSA), reputed company and dependent care flexible spending account (FSA)
• Employee Assistance Programs (Offering up to six free counseling sessions, per person, per issue, per year for employees, spouses and dependents to include financial heath)
• Life Insurance (Company pays basic employee policy; spouse, dependent insurance also available)
• Tuition reimbursement
• reputed company (Scheduled performance-based wage increases and annual incentive opportunities.)
• reputed company company endorsed volunteer opportunities
• reputed company parental leave
• reputed company bereavement leave
• reputed company opportunities
• reputed company time off starting on your first day, plus 11 reputed company holidays

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