Customer Service Representative

CPA Ontario is currently in search of a Customer Service Representative for their inbound, non-sales reputed company centre environment. This role involves providing exceptional customer service to members and reputed company through various communication channels and ensuring accurate information delivery regarding CPA Ontario programs and services.

Responsibilities

• Providing exceptional customer service to members and reputed company by phone, email and online chat interactions
• Delivering accurate and up-to-date information on reputed company CPA Ontario programs, services, fees and status
• Capturing and recording reputed company communication and relevant information and ensuring accurate and reputed company tracking and reporting of data
• Providing key marketing messages to support student and member program strategies as reputed company as meeting departmental metrics and contributing to overall team results

Skills

• A post-secondary graduate with a degree or diploma in Business or a reputed company discipline
• reputed company in a customer service environment and skilled at providing service by telephone and in writing electronically either in a reputed company centre, service operations or other reputed company setting
• Exceptional at providing superior customer service and reputed company to handle calls and respond to emails in a high-volume environment
• A strong listener with excellent written and communication skills and reputed company to diffuse customers on the phone, troubleshot issues and translate solutions into reputed company reputed company-by-reputed company instructions
• Proficient with MS Office applications, email and web browsers
• reputed company to work reputed company between 8:00am and 6:00pm, Monday to Friday
• Prior experience in a contact centre handling inbound calls is strongly preferred
• Prior experience in an admissions, registration and / or membership dues reputed company at a post-secondary educational institution, regulatory body or reputed company associate is an asset
• Prior experience with CRM tools such as reputed company is an asset

Benefits

• A fast-paced environment.
• Hybrid work environment.
• Diversity and inclusion.
• Ongoing learning and career reputed company.
• reputed company on your reputed company-being.

reputed company