Software Partners Operations Specialist II

SHI International Corp. is a global provider of IT solutions and services, dedicated to helping organizations leverage technology. The Partner Operations Specialist will provide guidance and support to the sales organization regarding deal registration, manage partner deal registrations, and foster collaborative relationships with partners and vendors to ensure operational excellence.

Responsibilities

• Provide guidance and support to the sales organization, acting as a subject matter expert for deal registration and operational inquiries
• Ensure operational excellence by managing the submission and status updates of partner deal registrations via email and CRM
• Identify and support process improvements by providing feedback on inefficiencies and automation efforts
• Maintain up-to-date knowledge of partner programs, policies, procedures, and promotional processes to offer expert advice
• Facilitate communication by passing along important changes or information to relevant teams and stakeholders
• Build and maintain collaborative relationships between the sales organization and partners/vendors to ensure effective operations
• Provide excellent customer service by ensuring deal registrations, quotes, and orders are accurate and timely to prevent delays
• Participate in continuous improvement efforts to enhance deal registration procedures and practices
• Learn and utilize internal sales systems and partner/vendor/distribution tools for efficient deal registration, quoting, and ordering
• Collaborate with internal teams and host meetings to establish relationships and provide solutions for critical deals and operational issues

Skills

• Completed Bachelor's Degree or relevant work experience required
• 1-3 years of experience in a similar role
• Ability to travel 15%
• Ability to work flexible hours
• Willingness to maintain Partner Certification(s) throughout employment
• Proficiency in utilizing Customer Relationship Management (CRM) software to manage and analyze customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth - Basic
• The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently. - Basic
• Experience in utilizing Microsoft SharePoint for document management, collaboration, and workflow automation to enhance team productivity and information sharing. - Basic
• Ability to simplify and effectively communicate complex problems to stakeholders across various functions and levels. - Basic

Benefits

• Medical
• Vision
• Dental
• 401K
• Flexible spending

Company Overview