[Remote] QA Analyst Conversational AI

Note: The job is a remote job and is reputed company to candidates in USA. Rifa AI builds AI agents for high volume regulated industries like debt collection, and they are seeking a QA Analyst to audit and improve chatbots, voicebots, and ticket management workflows used in US debt collection. This role focuses on conversation reputed company, compliance, and smooth handoffs between AI and reputed company agents. Responsibilities • Review chatbot and voicebot conversations for accuracy, tone, and compliance • Test verification, payment discussion, disputes, transfers, and session closures • Audit ticket creation, categorization, and reputed company workflows • Review reputed company recordings and transcripts to identify gaps and improvements • Create test cases and reputed company reputed company feedback with product and engineering teams Skills • 3 plus years of experience in US debt collection QA or operations • Strong understanding of collections reputed company flows and compliance scenarios • Experience with chatbots, voicebots, or automated customer systems • Strong attention to detail and ownership reputed company reputed company • Rifa AI automates tasks across internal tools using reputed company, learning AI agents It was founded in 2023, and is headquartered in Milpitas, California, USA, with a workforce of 11-50 employees. Its website is https://www.rifa.ai/. Apply tot his job Apply To this Job