[Remote] CRM Associate Manager, Teva

Note: The job is a remote job and is open to candidates in USA. Deckers Brands is committed to diversity and inclusion, striving to create an exceptional workplace. The CRM Associate Manager will support the development and execution of strategies to enhance customer retention and loyalty, collaborating with cross-functional teams to create impactful customer experiences. Responsibilities • Support the CRM team in the development, planning, and execution of brand and product campaigns using email and SMS communication to meet business goals • Work alongside CRM Manager and Growth Marketing Sr. Manager to develop rigorous, hypothesis-driven testing plans, including but not limited to, segmentation and personalization tests • Oversee ad hoc projects, working with both cross-functional business partners and third-party agencies, while concurrently facilitating day-to-day retention programs • QA all email and SMS campaigns to ensure flawless execution and accuracy. When necessary, proactively troubleshoot technical issues related to HTML templates, list segmentation, and other aspects of email execution • Responsible for weekly reporting, support CRM Manager for monthly, quarterly, and other analysis and reporting, as needed • Maintain awareness of email marketing trends, best practices, and technologies Skills • Bachelor's degree in a related field • 3-5 years of email marketing experience • 2-4 years of reporting and analytics experience • Experience working in ESP, preferably Cordial • Awareness of customer retention best practices, technologies, and trends • Proficient in Google Analytics (GA4), Photoshop, Microsoft Office Suite, Email Service Providers (ESP), and SMS platform (Cordial/Attentive) • Highly analytical and metrics-driven marketer • Demonstrated ability to implement programs through effective use of communication with various cross-functional partners in a fast-paced business environment • Self-starter, proactive, curious, comfortable with ambiguity, able to work both collaboratively and autonomously • Excellent time management, organizational, planning, and project management skills • Must be flexible and have excellent relationship-building skills • Experience with SMS marketing preferred • Basic HTML knowledge preferred Benefits • Competitive Pay and Bonuses • Financial Planning and wellbeing • Time away from work • Extras, discounts and perks • Growth and Development • Health and Wellness Company Overview • Footwear & Apparel Company It was founded in 1973, and is headquartered in Goleta, California, USA, with a workforce of 1001-5000 employees. Its website is http://deckers.com. Company H1B Sponsorship • Deckers Brands has a track record of offering H1B sponsorships, with 21 in 2025, 20 in 2024, 19 in 2023, 27 in 2022, 21 in 2021, 17 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job