[Remote] Flexible Tech Support Rep - Fully Remote

Note: The job is a remote job and is open to candidates in USA. ShyftOff is a leading platform that revolutionizes contact center operations. They are seeking a part-time contractor for a Customer Tech Support Representative role, which involves troubleshooting, hardware reboot support, and documenting service tickets while addressing customer inquiries. Responsibilities • Troubleshooting and hardware reboot support • Working across multiple systems to support customers • Clearly documenting service tickets • Addressing customer inquiries • Guiding customers through processes • Tracking and reporting customer interactions in detail Skills • Expertise in Tech Support, Customer Support, Customer Service, and ensuring high levels of Customer Satisfaction • Strong Communication skills to effectively interact and engage with customers • Proficiency in Troubleshooting and resolving technical support issues • Ability to demonstrate patience and empathy while handling customer concerns • Organizational skills for managing and documenting customer interactions efficiently • Previous experience in a similar role or technical support is highly desirable • High school diploma or equivalent required • Experience with Awaken is a plus • Additional education or certifications in customer service or technology-related fields are a plus Company Overview • ShyftOff is a flexible, on-demand contact center platform It was founded in 2020, and is headquartered in Tampa, Florida, USA, with a workforce of 11-50 employees. Its website is http://www.shyftoff.com/. Apply tot his job Apply To this Job