[Hiring] Genetic Counselor Assistant I, Patient Counseling @GeneDx

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Supports administrative support for patient counseling services. Facilitates communication between laboratory personnel, genetic counselors, and genetic counselor assistants. Supports efforts to maintain the reputation of GeneDx as a world-class healthcare company. Must be able to work: Sunday - Thursday 8:00am - 4:30pm ET or Monday - Friday 11:30am - 8:00pm ET Job Responsibilities • Assists patients and providers with questions regarding patient counseling services. • Completes patient intake and schedules genetic counseling appointments by phone and by responding to electronic appointment requests. • Manages incoming documents such as referrals and medical records, and outgoing documents such as genetic counseling notes, pedigrees, insurance forms and test requisitions. • Assists with case management by communicating with patients, providers and laboratories to facilitate genetic testing. • Obtains insurance information from patients and providers and assists with prior authorization requirements for genetic testing. • Provides appropriate follow up when additional information is required for case completion. • Assists genetic counseling staff with duties related to patient counseling, including administrative tasks and monitoring cases. • Maintains knowledge of systems involved in patient counseling and laboratory testing. • Appropriately identifies complex cases that require escalation to a supervisor or genetic counselor. • Performs other related duties as assigned. Qualifications • Bachelor’s degree from an accredited university. Preferred degree in Medical Technology, chemistry, biology, or related physical sciences. • Excellent verbal and written communication skills. • Prior clinical or laboratory experience preferred but not required. Requirements • Remote office based. Benefits • Paid Time Off (PTO) • Health, Dental, Vision and Life insurance • 401k Retirement Savings Plan • Employee Discounts • Voluntary benefits Apply tot his job Apply To this Job