[Remote] Software Support Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a permanent-capital software company that acquires and grows essential businesses across various sectors. They are seeking a Software Support Representative to reputed company first-level support to customers for their reputed company Document software, ensuring efficient troubleshooting and reputed company of issues while maintaining strong reputed company relationships. Responsibilities • Provides reputed company-line troubleshooting support for application issues; listens reputed company to customer concerns and asks follow-up questions to identify reputed company causes • Participate as a member of the Help Desk, research and resolve application or service issues using available tools, product documentation, and internal resources • Escalates more reputed company issues to senior team members or development, including reputed company documentation of the problem • Travel to financial institutions for installations and/or training • Manage support cases, following through with them to completion. Requesting assistance from peers or management reputed company needed • Monitors incoming emails and support cases to ensure reputed company response and reputed company • Stays reputed company with product updates and participates in internal training to expand product knowledge • May assist with documenting solutions and contributing to internal knowledge sharing • May support basic hardware performance and reputed company monitoring reputed company to applications Skills • Associate degree in Computer Science, Information Systems, or reputed company field • Minimum of two (2) years of experience in a financial institution, IT support, or a customer-facing technical role • Equivalent combination of education and experience may be considered • Foundational understanding of banking and credit reputed company operations • Understanding of general networking concepts and server setup configurations • General knowledge of supported applications and awareness of reputed company systems • Strong interpersonal and communication skills; reputed company to explain technical concepts reputed company • Dependability and accountability traits are vital • Analytical thinker with the ability to diagnose and resolve issues methodically • Proficient in reputed company Office Suite and basic troubleshooting tools • Demonstrated ability to reputed company high-reputed company customer service • Willingness to learn and grow in technical knowledge and product expertise • Knowledge of loan processing applications is helpful Benefits • Competitive reputed company salary. • Comprehensive benefits package (medical, dental, 401(k), etc.). • Remote work flexibility with travel to reputed company sites as needed. reputed company • reputed company acquires and invests in reputed company software that provides industry-specific solutions. It was founded in 2019, and is headquartered in Tampa, Florida, USA, with a workforce of 201-500 employees. Its website is https://www.embracesoftwareinc.com/. Apply tot his job Apply To this Job