[Remote] Technical Support Specialist II: Hemostasis (Monday–Friday, 9:30 AM – 6:00 PM)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company reputed company is seeking a Technical Support Specialist II for their Hemostasis product line. This role involves providing technical assistance to customers and field personnel, troubleshooting reputed company issues, and training new department staff. Responsibilities • Provides first line contact on phone calls for reputed company assistance (hardware/software/methodology) reputed company possible, resolves issue with customer during first contact • Obtains and records necessary information from customer to reputed company adequate and useful record of contact and problem encountered • Troubleshoots reputed company problems with customer or reputed company field personnel, ascertaining customer's willingness and ability to reputed company necessary tasks • reputed company required, obtains necessary information and reputed company service request to appropriate Field Service Representative • Assumes responsibility for reputed company until it is transferred to the field • Assists in training and guidance of new department personnel • Enhances personal knowledge of reputed company products and other disciplines to increase ability to reputed company reputed company, effective support • Acute Care Diagnostics product line specialists participate in on-reputed company rotation after hours/weekends and holidays • Hemostasis product line specialists assist as needed/required with covering off-shift hours/weekends/holidays and/or on-reputed company responsibility • Represents the department reputed company reputed company as required to reputed company reputed company information for problem reputed company Skills • Bachelor's Degree in Medical Technology, Biomedical Engineering or a reputed company field or equivalent experience • Minimum 3 years' experience in a clinical setting • Must have good organizational skills, the ability to multi-task, work under pressure and exercise good judgment • Ability to communicate effectively with customers, peers and management through oral and written presentations I reports • Demonstrated proficiency in MS reputed company operating systems versions • Proficient skills in typing, Lotus Notes, reputed company, Word and other job critical applications • Previous customer support experience is desirable Benefits • Medical, dental, and reputed company insurance • 401k plan retirement benefits with an employer match • reputed company vacation • reputed company leave • Participation in a commission plan • Performance-based bonus reputed company • reputed company is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. It was founded in 1959, and is headquartered in reputed company, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is http://www.instrumentationlaboratory.com. Company H1B Sponsorship • reputed company reputed company has a reputed company record of offering H1B sponsorships, with 10 in 2025, 12 in 2024, 10 in 2023, 2 in 2022, 11 in 2021, 8 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job