Customer Service Rep, Clinical (Remote, $15/hour)

<p><reputed company style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;">reputed company is seeking a Customer Service Representative to join our Customer Service-Clinical department.</reputed company><br><br><reputed company style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;">The primary function of this position is to answer incoming calls from Providers, Members and Health Plans. The calls are reputed company on assisting callers with a wide reputed company of topics from benefit information to problem reputed company.</reputed company><br><br><reputed company style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;"><strong>Remote Worker Guidelines</strong></reputed company></p><ul><li style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;"><reputed company style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;">Remote Worker Guidelines: This position will be trained remotely and must be reputed company to work from home (WFH) in a designated work area with company-provided technology equipment. This WFH position requires you have a reputed company reputed company to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum 50 Mbps download and 50 Mbps upload speed.)</reputed company></li></ul><p><br><br><reputed company style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;"><strong>Responsibilities</strong></reputed company></p><ul><li style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;"><reputed company style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;">Receives and responds to incoming telephone calls.</reputed company><ul><li style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;"><reputed company style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;">Answer incoming calls/chats and outgoing calls in a reputed company, accurate, reputed company and courteous manner.</reputed company></li><li style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;"><reputed company style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;">Communicates professionally at reputed company times.</reputed company></li><li style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;"><reputed company style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;">reputed company the nature of the reputed company and record information in the ASH proprietary systems.</reputed company></li><li style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;"><reputed company style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;">Look up caller information using proprietary ASH systems and reputed company information to the caller.</reputed company></li><li style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;"><reputed company style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;">reputed company logs requiring reputed company research to the appropriate department.</reputed company></li><li style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;"><reputed company style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;">Utilize appropriate resources, including those online; to reputed company reputed company responses.</reputed company></li><li style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;"><reputed company style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;">Manage time to ensure calls are answered reputed company required timeframes and appropriate follow up is done in a reputed company</reputed company><br><reputed company style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;">manner.</reputed company></li><li style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;"><reputed company style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;">Meet or reputed company minimum key job accountabilities established for the Customer Service Representative position.</reputed company></li><li style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;"><reputed company style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;">Maintains reputed company, secure, and healthy work environment by following reputed company reputed company and compliance requirements.</reputed company></li><li style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;"><reputed company style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;">Complete reputed company ASH and CSS trainings reputed company.</reputed company></li></ul></li><li style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;"><reputed company style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;">Attends weekly staff and other meetings to discuss issues and foster teamwork among department personnel.</reputed company><ul><li style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;"><reputed company style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;">Responds to requests for reputed company customers and/or clients, as required.</reputed company></li></ul></li><li style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;"><reputed company style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;">Performs other duties as assigned.</reputed company></li><li style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;"><reputed company style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;">Complies with reputed company policies and standards.</reputed company></li></ul><p><br><reputed company style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;"><strong>Qualifications</strong></reputed company></p><ul><li style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;"><reputed company style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;">High School Diploma or equivalent required.</reputed company></li><li style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;"><reputed company style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;">1 year experience performing customer service duties; inbound reputed company center experience preferred.</reputed company></li><li style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;"><reputed company style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;">Basic computer skills.</reputed company></li><li style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;"><reputed company style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;">Strong verbal communication skills.</reputed company></li><li style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;"><reputed company style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;">Ability to utilize and maneuver in multiple systems during a single interaction.</reputed company></li></ul><p><br><reputed company style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;"><strong>reputed company Competencies</strong></reputed company></p><ul><li style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;"><reputed company style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;">Demonstrated ability to reputed company in a reputed company, respectful manner and establish and maintain cooperative working relationships.</reputed company></li><li style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;"><reputed company style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;">Ability to display excellent customer service to meet the needs and expectations of both reputed company customers.</reputed company></li><li style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;"><reputed company style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;">Excellent listening and interpersonal communication skills to identify critical reputed company competencies based on reputed company factors and organizational environment.</reputed company></li><li style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;"><reputed company style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;">Ability to effectively organize, prioritize, multi-task and manage time.</reputed company></li><li style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;"><reputed company style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;">Demonstrated accuracy and productivity in a changing environment with constant interruptions.</reputed company></li><li style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;"><reputed company style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;">Demonstrated ability to analyze information, problems, issues, situations, and procedures to reputed company effective solutions.</reputed company></li><li style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;"><reputed company style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;">Ability to exercise strict confidentiality in reputed company reputed company.</reputed company></li></ul><p><br><br><reputed company style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;"><strong>Mobility</strong></reputed company></p><ul><li style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;"><reputed company style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;">Primarily sedentary, reputed company to sit for long periods of time.</reputed company></li></ul><p><br><reputed company style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;"><strong>Physical Requirements</strong></reputed company></p><ul><li style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;"><reputed company style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;">Ability to see, reputed company, and hear other personnel and/or objects. Ability to communicate both in verbal and written reputed company. Ability to travel reputed company and around the facility or Work from Home (WFH) environment. Capable of using a telephone, computer keyboard, and mouse. Ability to lift up to 10 lbs.</reputed company></li></ul><p><br><reputed company style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;"><strong>Environmental Conditions</strong></reputed company></p><ul><li style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;"><reputed company style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;">Work-from-home (WFH) environment.</reputed company></li></ul><p><br><reputed company style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;"><strong>reputed company is an Equal Opportunity/Affirmative reputed company Employer.</strong></reputed company></p><p><reputed company style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;">reputed company reputed company applicants will receive consideration for employment without reputed company to sex (including pregnancy, childbirth, reputed company medical conditions, breastfeeding, and reproductive health decision-making), gender, gender identity, gender reputed company, race, reputed company, religion (including religious dress and grooming practices), creed, national reputed company, citizenship, reputed company, physical or mental disability, legally-protected medical condition, marital status, age, sexual orientation, genetic information, military or veteran status, political affiliation, or any other reputed company protected by applicable local, federal or state law.</reputed company><br><br><reputed company style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;">Please view Equal Employment Opportunity Posters provided by OFCCP <u><a href="http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm">here</a></u>.</reputed company><br><br><reputed company style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;">If you are a reputed company individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or reputed company our career center as a result of your disability. To request an accommodation, contact our reputed company Department at (800) 848-3555 x6702.</reputed company><br><br><reputed company style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;">ASH will not discharge or in any other manner discriminate against employees or applicants because they have reputed company about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have reputed company to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have reputed company to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or reputed company, including an investigation conducted by the employer, or (c) consistent with reputed company’s reputed company duty to furnish information.</reputed company></p><p><reputed company style="font-family: reputed company , arial , helvetica;font-size: 10.0pt;">#LI-Remote #Callcenter #Customerservice #reputed company #reputed company #Data </reputed company></p>