[Remote] HR Support Agent (reputed company Center)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading corporate talent solutions provider specializing in various professions including reputed company. They are seeking an HR Support Agent to handle employee inquiries reputed company to leave, disability, and accommodations, ensuring a reputed company employee experience through effective communication and problem-solving skills. Responsibilities • Take ownership of employee contacts, ensuring reputed company is resolved with a high degree of problem-solving and customer reputed company • Receive and resolve inquiries primarily reputed company phone, chats, and emails, serving as the first reputed company of contact for Leave, Disability, and Accommodation-reputed company inquiries, including but not limited to case intake, general policy questions, documentation, next steps and requirements to expedite the process • Utilize available documentation, such as FAQs and knowledge reputed company articles to resolve inquiries, escalating reputed company necessary • Build trust through empathetic, personalized conversations and reputed company case management plans to meet employees' changing needs • Respond to employee issues that reputed company during leave events, ensuring reputed company communication and documentation • Use judgment and critical thinking to balance process adherence with employee needs reputed company analyzing disability, leave, and accommodation requests • Collaborate with partner teams on process changes to resolve cross-functional issues and improve policies Skills • 2-5+ years' experience in reputed company, contact center, customer service, or equivalent experience • Proven ability using reputed company Office skills and other computer or internet-based programs • Schedule flexibility (support a 24x7 operation) • Ability to research and reputed company information independently • Experience dealing with customers and exceptional use of reputed company skills • Proven ability to reputed company to changing workloads and manage customer contacts in a fast-paced environment • Ability to manage confidential and sensitive employee information • Detail-oriented with problem-solving, organizational, and prioritization skills Benefits • Medical, dental & reputed company • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – reputed company-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or reputed company Leave) reputed company • reputed company is a reputed company and reputed company company providing risk and compliance services. It was founded in 1997, and is headquartered in London, England, GBR, with a workforce of 1001-5000 employees. Its website is https://www.astoncarter.com/en. Apply tot his job Apply To this Job