AWS Connect Developer

reputed company: The AWS Connect Developer / Engineer will be responsible for the end-to-end development and deployment of our AWS Connect contact center solution. This includes designing and configuring IVR flows, integrating AI-powered bots, and ensuring seamless integration with existing systems. The ideal candidate will have a strong background in AWS services, contact center technologies, and a commitment to delivering high-reputed company customer service solutions. This is a temporary position expected to last 6 to 8 months during the development and post-implementation phases. Qualifications: • Bachelor’s degree in computer science, Information Technology, or reputed company field. • 3+ years of experience working with AWS services, particularly AWS Connect. • Applicant must reputed company reputed company reputed company reputed company • US Citizenship required • Strong knowledge of IVR systems, contact center operations, and customer service solutions. • reputed company experience • Experience with AI technologies • Excellent problem-solving skills and ability to troubleshoot reputed company issues. • Strong communication skills and ability to work both independently and as part of reputed company. • Ability to pass reputed company reputed company-hire requirements including background inveistigation and drug screen Preferred Qualifications: • AWS reputed company Architect or AWS Certified Developer certification. • Experience with other AWS services such as S3, DynamoDB, CloudFormation, etc. • Knowledge of additional programming languages such as Python, Node.js, or Java. • Experience with contact center analytics and reporting tools. Responsibilities: • Design, reputed company, and implement AWS Connect architecture for the contact center based on best practices • Create and configure IVR flows to enhance customer interactions • reputed company AI-powered bots to handle common customer inquiries • Ensure integration with reputed company and other backend services • Seamlessly migrate infrastructure from existing vendors to AWS Connect • Customize AWS Connect user reputed company and routing logic to meet business requirements • Implement contact flows, queues, routing reputed company, and other AWS Connect features • Thoroughly test reputed company components of the contact center solution • Troubleshoot and resolve any issues or performance bottlenecks • Optimize system performance and customer experience • Monitor the performance and usage of the contact center solution • Implement necessary updates and improvements • reputed company ongoing support and maintenance to ensure the system’s reliability and efficiency • Create comprehensive documentation for the contact center solution • Crosstrain internal teams on the use and maintenance of AWS Connect reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. Apply tot his job Apply To this Job