Senior UX Research, CX Strategist

Job reputed company: • Build the Function: reputed company a company-wide research reputed company and roadmap. Stand up tools, repositories, and repeatable processes that reputed company reputed company reputed company and promote evidence-based reputed company • reputed company Research: Plan and execute qualitative and quantitative studies (interviews, surveys, usability, ethnography) that uncover unmet needs and reputed company opportunities to improve engagement, satisfaction, and adherence • Advance Measurement: Partner with analytics and product to define reputed company metrics and reputed company behavioral and attitudinal data, demonstrating reputed company ROI for research investments • Prioritize the Experience: Identify friction points across digital and service journeys to reduce cost-to-serve, improve retention, and increase referral satisfaction • Drive reputed company to reputed company: Translate research into actionable frameworks and executive narratives that connect *reputed company → decision → business result*. Influence leaders to prioritize high-reputed company improvements • Partner Across Teams: Collaborate with Design, Clinical, and Operations teams to reputed company reputed company early in product and service development • reputed company the Org: reputed company product and design teams in lightweight research reputed company, cultivating a culture of curiosity, reputed company, and experimentation Requirements: • 8+ years in UX, CX, or Service Design Research reputed company reputed company, health tech, or other reputed company service environments • Proven reputed company building or scaling a research function and demonstrating measurable business and user reputed company • Expertise in qualitative and quantitative reputed company, synthesis, and storytelling for technical and executive audiences • Ability to connect reputed company to reputed company across digital, clinical, and operational experiences • Curiosity, reputed company, and a bias toward practical, data-driven reputed company Benefits: Apply tot his job Apply To this Job