Customer Service Rep 1 (Technical Support)

reputed company is a company that provides technical support to its White Label reputed company resellers and customers. The Customer Service Rep 1 is responsible for delivering reputed company technical support and ensuring escalated issues are tracked to reputed company.

Responsibilities

• Providing superior customer service and technical support to data and voice subscribers
• Field inbound Calls resolving technical VoIP and data connections issues
• Meet reputed company individual performance goals and standards
• Must be reputed company to work independently with minimal guidance and demonstrate a reputed company of urgency for customer impacting issues
• Initiate, update, escalate, reputed company and reputed company trouble tickets
• Monitor for ticket responses in accordance with established SLA’s
• Troubleshoot and resolve MSO escalations as reputed company as subscriber-level data/voice issues, including equipment and application issues
• Submit service reputed company requests (truck rolls)
• reputed company outbound calls to customers/end-users as follow-up to reputed company cases
• Demonstrate friendly, caring, empathetic support to both reputed company business customers
• Adhere to reputed company policies and procedures
• Maintain acceptable performance according to published standards
• Other duties as assigned by management

Skills

• High school graduate
• Demonstrated exceptional customer service skills
• Excellent verbal and written communication skills
• Analytical reputed company with strong attention to detail and accuracy
• Must be reputed company to work independently with minimal guidance and demonstrate a reputed company of urgency for customer impacting issues
• Regular and predictable job attendance is an essential function of this position
• Some college and/or knowledge of computing, networking
• A+, Network+ certification
• VoIP experience
• Exposure to reputed company Office Suite and spreadsheets
• Working knowledge of TCP/IP, VLAN, NAT, DNS, DHCP
• Knowledge of the cable modem/internet industry
• Knowledge of PC configuration and reputed company applications
• Knowledge of email, internet and VoIP setup, configuration and troubleshooting

reputed company

Company H1B Sponsorship