Program & Development Assistant

Childhood Cancer Canada (CCC) is Canada’s leading foundation dedicated to supporting families affected by childhood cancer and funding critical research. The Program & Development Assistant plays a vital role in supporting CCC’s mission by providing essential administrative and fundraising support, coordinating program delivery, and assisting with fundraising events.

Responsibilities

• Coordinate and support the delivery of CCC’s signature programs and services, ensuring efficient and effective operations
• Identify opportunities to promote CCC’s programs and respond to inquiries and applications in a timely manner
• Support volunteer management, including recruiting, training, and coordinating volunteers for events and office tasks
• Oversee general office administrative functions, including managing the main phone line, general email inbox, office inventory, and liaising with building management
• Assist with finance-related tasks such as processing invoices, credit card reconciliation, and bank deposits
• Support gift administration by ensuring donations are accurately coded and tax receipts/acknowledgment letters are sent promptly
• Assist with special projects and initiatives to help meet annual organizational goals
• Support all signature and third-party events to maximize revenues
• Assist in preparing donor correspondence, invoices, and call notes
• Record and track sponsorship requirements for all signature events
• Research and help build a pipeline of new corporate giving opportunities including sourcing items for auctions and gift-in-kind donations
• Respond promptly to donor inquiries and provide exceptional customer service
• Cultivate and strengthen relationships with community service clubs and donors to expand CCC’s reach and enhance donor loyalty
• Maintain accurate donor records in the CRM database (Donor Perfect or similar)
• Support annual giving strategies and stewardship activities to maximize donor retention

Skills

• Post-secondary education business administration or a relevant field
• Exceptional interpersonal, oral, and written communication skills
• High attention to detail with excellent organizational, planning, and time management abilities
• Ability to maintain confidentiality and handle sensitive information with integrity
• Strong problem-solving, analytical, and decision-making skills
• Proactive, highly organized, and able to manage competing demands with minimal supervision
• Excellent customer service skills and experience cultivating relationships with diverse stakeholders
• Collaborative team player with a self-starter attitude
• Flexibility to work occasional evenings and weekends as needed
• Proficiency in Microsoft Office Suite and internet tools; familiarity with CRM tools like Donor Perfect (or similar) required
• Experience in a non-profit setting, is preferred but not a requirement

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